Muhammad Faiez

Supplier Operations and Fulfillment Specialist with 5+ years of experience in logistics operations, fulfillment validation, supplier coordination, and data analysis. Proven expertise in fulfillment reconciliation, delivery validation, KPI monitoring, and process optimization. Skilled in SQL, Power BI, and advanced Excel for data analysis and reporting.

Strong ability to collaborate with cross-functional teams, identify discrepancies, and implement process improvements to enhance operational efficiency and data accuracy. MBA qualified with a strong foundation in finance, compliance, and analytical problem-solving.

Supply Associate II - Markaz Technology

(2023-07)

• Managed Daily Logistics Operations: Arranged 2500+ parcels daily for pickup with various logistics partners.
• Supplier Collaboration: Worked with suppliers from all over Pakistan to streamline order fulfillment.
• Data Analytics & Process Optimization: Utilized SQL and Power BI to monitor KPIs, generate insights, and drive process improvements.
• Supplier Onboarding & Training: Conducted onboarding sessions for 80 new suppliers, providing guidance on product knowledge and operational best practices.
• Address Improvement Initiative: Introduced L4-level address selection during order placement, resulting in a 10% increase in delivery success rates and reducing delivery time by one day.
• Rider Mapping & Sorting Efficiency: Improved rider performance and parcel sorting accuracy to enhance first-attempt delivery success.
• Stock & Inventory Management: Ensured 0% Out-of-Stock (OOS) parcels for resellers, maintaining a seamless experience.
• Return Management: Achieved and sustained a 0.30% Return MDD rate across all operational cities.
• Leadership Support: Assisted senior leadership in resolving complex delivery and operational issues.
• Courier Partner Coordination: Provided logistics support with major courier partners, including TCS, SWYFT, Leopards, and PostEx.
• Process & Policy Development: Designed and implemented policies and procedures to enhance logistics efficiency.
• Delivery Ratio Optimization: Streamlined processes to improve delivery ratios and simplify customer issue resolution. Max achieved a Delivery % 78 the same day

Customer Service Specialist (CCT) - Daraz

(2021-10 - 2023-01)

• Compliance Audit
• As per the customer's concerns & their feedback, we are eligible to report directly to DEX Management regarding their customer's issue with the rider.
• Achieving daily targets as set by KPIs.
• Helped other calling agents and trained them to achieve their targets.
• Looked after operations & operations support roles.
• Validation of pickup & delivery attempts via customer confirmation
• Full grip on Ali baba services platform including LMS LOP & XCally
• Directly Training DEX Staff for performance Tracking & improvement.
• Sharing new ideas with Managers and DEX staff to improve daily sales targets.

Customer Support Representative - Sybrid

(2019-08 - 2021-02)

• Directly reporting to Assistant Manager & Project Manager accordingly to daily sales.
• Manage 20 calling sales agents & motivate them to achieve their daily targets.
• Managing agent's Sales Report daily through MS Excel & MS office.
• Directly Trained new agents on Telenor Easy paisa ATM Sales Project.
• Worked as Customer's Sales Representative on Telenor Easypaisa ATM & health insurance Project.

Customer Relation Officer - Abacus Consulting

(2017-11 - 2019-07)

• Providing Customer Service via Call or Live Chat Inbound/outbound on the Careem Service project.
• Follow up with existing and previous customers and convince them to continue doing business with the company.
• Communication with different teams to ensure a smooth customer experience.
• Assisted customers with documentation and product information.

MBA - Finance & Accounting - Preston University (2016-10 - 2021-12)

B.Com - Commerce - University Of Sindh (2012-11 - 2016-09)

Pre Medical Science - Pre Medical Science - B-I-S-E Hyderabad (2010-03 - 2012-05)