Muhammad Hamza

Bachelor of Science (Physics) graduate from Government College University Faisalabad with a strong academic foundation in physics, mathematics, analytical thinking, and problem solving. Skilled in data interpretation, research-based learning, communication, and Microsoft Office applications. Possesses professional experience in customer support and digital marketing, demonstrating adaptability, teamwork, and the ability to work effectively in fast-paced environments.

Customer Support Representative

• Provide live chat support to international customers.

• Troubleshoot platform-related issues and customer complaints.

• Manage multiple customer conversations simultaneously in a fast-paced environment.

• Escalate complex issues to relevant departments when required.

• Maintain accurate records of customer interactions and issue resolutions.

• Ensure customer satisfaction through professional communication and timely assistance.

• Conducted keyword research.

• Performed on-page SEO optimization.

• Assisted with link-building campaigns.

• Worked with WordPress websites.

• Collaborated on content optimization projects.

Government College University Faisalabad (GCUF) Bachelor of Science (Physics) | GPA: 3.14

THE TIPS COLLEGE FSc in Pre Engineering