Ahmad Waseem

Dedicated and results-driven Chat Support Representative with over 4 years of experience providing exceptional customer service in high-volume environments. Proven ability to manage concurrent live chat queues, resolve complex customer inquiries, and maintain high Customer Satisfaction (CSAT) scores while strictly adhering to Service Level Agreements (SLAs). Adept at communicating effectively, streamlining workflows, and delivering swift, accurate solutions to enhance the overall user experience and foster customer loyalty.

Chat Support Representative at Vortex (2025 – 2026)

• Provided high-quality support to clients, ensuring swift issue resolution and positive feedback.
• Managed concurrent chat queues effectively while meeting service level targets and quality standards.

Chat Support Representative at One Hub Solution (2023 – 2025-)

• Delivered fast, professional, and accurate support to customers via live chat.
• Managed multiple simultaneous chat interactions efficiently while maintaining high satisfaction rates.

Coordinator at Bazaar Technologies (2020– 2022)

• Assisted in managing and organizing daily operational tasks to ensure seamless project execution.
• Provided comprehensive administrative and team support, facilitating effective cross-departmental communication.
• Identified bottlenecks and implemented process improvements that streamlined office workflows and increased overall efficiency.

Intermediate in commerce in Commerce – BISE, Lahore

Diploma in Application Software in Application Software – PSDF, Lahore