Muhammad Hassan

Computer Science graduate with hands-on experience in IT support, network troubleshooting, and Windows system administration. Skilled in installing and configuring Windows 10/11, resolving hardware, software, and connectivity issues, and supporting LAN/Wi-Fi networks including basic TCP/IP, DHCP, and DNS concepts. Experienced with RJ45 cable termination and patching, printer and peripheral setup, and antivirus/patch management.

Known for fast, reliable ticket resolution and clear communication with end users under time pressure.

IT / Network Support Intern at Devronix Solutions (2025-01 – Present)

• Delivered first-line technical support to 30+ office users, resolving software, hardware, and network issues within daily SLA targets.
• Installed, configured, and maintained Windows 10 systems across desktops and laptops.
• Configured and troubleshot LAN/Wi-Fi and internet connectivity issues, including basic IP addressing, reducing recurring incidents by 20%.
• Performed RJ45 cable termination and patching as part of network setup and maintenance tasks.
• Managed antivirus updates, performed routine data backups, and maintained IT inventory accuracy.
• Assisted with WordPress website upkeep, plugin updates, and hosting issue resolution.

Computer Teacher / Lab Instructor at SIMSAT (2018-01)

• Taught and supervised lab sessions across multiple computer courses, including hardware fundamentals, PC assembly, and troubleshooting.
• Delivered training in MS Office Automation (Word, Excel, PowerPoint, Access) for office productivity skills.
• Introduced basic networking concepts including LAN setup, IP configuration, and DHCP/DNS fundamentals.
• Instructed students in web designing (HTML, CSS, JavaScript) and graphic design (Photoshop, Illustrator).
• Guided learners in system performance, file organization, and computer maintenance best practices.

Bachelor of Computer Science in Computer Science – Sir Syed University of Engineering & Technology, Karachi (2019-01 – 2023-12)

Intermediate (Pre-Engineering) (2015-01 – 2017-12)