Muhammad Imran Parvez

I've been working in IT support for the past 15 years.

I started my career helping out friends and family with basic tech issues. That's when I realized I really enjoyed troubleshooting and solving problems.

In my current role, I handle all sorts of support requests - from setting up new devices to assisting with software glitches. No two days are the same!

When users are frustrated, I try to calm them down and methodically figure out the root cause. Good communication is key.

In my free time, I like building PCs and experimenting with coding projects. It's a fun hobby that also helps me learn.

I'm always reading documentation and watching tutorials to expand my skills. The IT field is constantly changing so you have to keep learning.

Down the road, I'd like to specialize more in areas like networking or security. But for now, I'm focused on gaining experience in this generalist associate role.

At the end of the day, seeing a happy user with their issue resolved is the most rewarding part of the job. I hope to keep helping power our organization through technology.

• Provided frontline support to over 200 employees via phone, email and in-person
• Resolved issues including password resets, software installations, printer/network troubleshooting
• Documented all support requests, actions taken and resolutions in ticketing system
• Assisted with deployment of new laptops, desktops, phones and other devices
• Maintained inventory records and performed routine hardware/software audits
• Gained hands-on experience diagnosing and fixing common hardware/software issues
• Learned to build PCs from components and install/configure operating systems
• Assisted with website maintenance, basic networking and general repair tasks
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CISCO

MIKROTIK, PFSENSE, SOPHOS, PANDA