Muhammad Jamal
TikTok Shop & E-commerce Assistant Digital Marketing Executive | SEO Basics
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About
I am a results-driven E-commerce and Digital Marketing professional with experience in TikTok Shop management, customer support, order handling, product listing, and online store operations. I am skilled in UK market operations and adept at customer communication and social media management, boasting strong problem-solving abilities to enhance customer satisfaction and operational efficiency
Experience
Ecommerce & TikTok Shop UK Assistant - Self-Managed Operations - Remote
(2023-04)
Ecommerce & TikTok Shop UK Assistant
- Managed TikTok Shop UK seller accounts with complete daily operations
- Created and optimized SEO-friendly product listings with titles, keywords, and descriptions
- Processed orders, refunds, returns, disputes, and customer support inquiries
- Coordinated logistics, shipment tracking, and ensured timely order delivery
- Conducted product research and competitor analysis for profitable product selection
- Executed social media promotions and basic Facebook marketing campaigns
- Monitored store analytics, inventory management, and performance reporting
Front Desk Officer - Arena Club - Karachi, Pakistan
(2018-02 - 2023-03)
Front Desk Officer
- Managed front desk operations and assisted daily visitors professionally
- Handled memberships, scheduling, and customer coordination
- Processed payments, maintained records, and managed administrative tasks
- Resolved customer inquiries and complaints efficiently
Data Entry Operator - National Saving Centre - Karachi, Pakistan
(2016-01 - 2018-09)
Data Entry Operator
- Managed customer account records and updated data accurately
- Processed savings certificates, transactions, and profit payments
- Verified documents and maintained confidential records professionally
- Generated operational reports and maintained filing systems
- Assisted customers with account inquiries and administrative support
Education
Graduate - University of Karachi (2010-03 - 2014-07)
Intermediate - Jinnah College (2008-02 - 2010-08)
Matriculation - Metropolitan Foundation School (2006-03 - 2008-04)
