Muhammad Jamal

I am a results-driven E-commerce and Digital Marketing professional with experience in TikTok Shop management, customer support, order handling, product listing, and online store operations. I am skilled in UK market operations and adept at customer communication and social media management, boasting strong problem-solving abilities to enhance customer satisfaction and operational efficiency

Ecommerce & TikTok Shop UK Assistant - Self-Managed Operations - Remote

(2023-04)

Ecommerce & TikTok Shop UK Assistant

• Managed TikTok Shop UK seller accounts with complete daily operations
• Created and optimized SEO-friendly product listings with titles, keywords, and descriptions
• Processed orders, refunds, returns, disputes, and customer support inquiries
• Coordinated logistics, shipment tracking, and ensured timely order delivery
• Conducted product research and competitor analysis for profitable product selection
• Executed social media promotions and basic Facebook marketing campaigns
• Monitored store analytics, inventory management, and performance reporting

Front Desk Officer - Arena Club - Karachi, Pakistan

(2018-02 - 2023-03)

Front Desk Officer

• Managed front desk operations and assisted daily visitors professionally
• Handled memberships, scheduling, and customer coordination
• Processed payments, maintained records, and managed administrative tasks
• Resolved customer inquiries and complaints efficiently

Data Entry Operator - National Saving Centre - Karachi, Pakistan

(2016-01 - 2018-09)

Data Entry Operator

• Managed customer account records and updated data accurately
• Processed savings certificates, transactions, and profit payments
• Verified documents and maintained confidential records professionally
• Generated operational reports and maintained filing systems
• Assisted customers with account inquiries and administrative support

Graduate - University of Karachi (2010-03 - 2014-07)

Intermediate - Jinnah College (2008-02 - 2010-08)

Matriculation - Metropolitan Foundation School (2006-03 - 2008-04)