Muhammad Owais

Motivated and enthusiastic BBA Marketing graduate from Abdul Wali Khan University Mardan, eager to apply academic knowledge and practical experience in real-world business environments. Skilled in customer relations, market research, digital marketing, and business operations through hands-on experience at Telenor Pakistan franchise operations. Passionate about brand development, communication, and problem-solving, with a strong desire to contribute to a growth-oriented organization while continuously enhancing professional skills.

Financial Services Officer (Easypaisa) at Telenor Franchise KPK (2025-09 – Present)

• Provided customer support to 100+ clients weekly for account services.
• Resolved customer issues related to transactions and account operations.
• Assisted retailers with Easypaisa account management and service updates.
• Identified, reported, and followed up on technical system issues.
• Handled daily transaction monitoring to ensure accuracy and compliance.
• Maintained smooth coordination between customers, retailers, and backend teams.
• Ensured operational efficiency in financial service delivery processes.
• Maintained high customer satisfaction through timely issue resolution.
• Reduced transaction-related complaints through accurate handling.
• Built strong trust with retailers by providing consistent operational support.

Finance & CRM Intern at Telenor Franchise KPK (2025-06 – 2025-08)

• Gained hands-on experience in CRM and CRO operations.
• Learned about finance-related activities and processes.
• Worked with compliance areas including FCA, IFCA, and MA.
• Developed an understanding of the overall franchise structure.
• Learned how Sales & Distribution (S&D) teams achieve targets and KPIs.
• Gained insights into the role of RSOs, including task execution, reporting, and performance management.
• Assisted in documentation and internal compliance procedures.
• Developed strong understanding of telecom franchise finance operations.
• Improved data accuracy while assisting CRM and finance teams.
• Recognized for quick learning and operational adaptability.

Bachelor of Business Administration (BBA) in Marketing – Abdul Wali Khan University Mardan (2026)

Intermediate (DBA) – Government College of Management Sciences, Mardan, Pakistan (2022)

Matriculation in Science – Government High School No. 02 Rajjar, Charsadda (2020)