Muhammad Saad
Quality Assurance BPO
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About
WHY Should I be considered?
I am a committed professional with exceptional attention to detail and advanced time management skills As well as productive employee with proven track record and 17+ years of experience in call centers. Who adept at handling 35-120 Evaluations per day Seeking to apply analytical, monitoring and problem-solving expertise to benefit your company.
My Back Up Skills
- Analytical skills /Training & coaching/ Claim assessment/Training and development
- Management/Leadership/Project analysis/Call Audits/coaching/call metrics/consumer behavior and feedback analysis /Process improvement/Cost and budget analysis/ root cause analysis.
- Client satisfaction/ continuous improvement/quality metrics, compliance management and key performance indication. Also having hands on Office Assistance/ I.T Business Management/MS office /Microsoft Teams/0360/Cisco Finesse/oracle/Google sheets/MME/vici dialer.
Experience
I am a committed professional with exceptional attention to detail and advanced time management skills As well as productive employee with proven track record and 17+ years of experience in call centers. Who adept at handling 35-120 Evaluations per day Seeking to apply analytical, monitoring and problem-solving expertise to benefit your company.
Education
cma finalist / computer business management
