Operations Executive - Faraz Enterprise
(2026-01)
- Liaised with shipping lines, freight forwarders, transporters and port authorities when required.
- Verify invoices, delivery orders, bill of lading to ensure smooth documentation and shipment handling.
- Ensure accurate data entry into company systems and spreadsheets.
- Tracked all shipments statuses and updates to the relevant departments.
Self-Employed — Salesforce & Business Support Services - Freelancer
(2024-10 - 2026-01)
- Providing Salesforce data cleanup, account management, and reporting support for small businesses.
- Conducting CRM restructuring projects to improve data accuracy and sales efficiency.
- Creating business process documentation and visual content for client presentations.
Sales Ops Support Analyst - Ibex – Equinix
(2021-10 - 2024-09)
- Managed creation and optimization of 500+ sales accounts in Salesforce, improving data accuracy and enabling faster lead conversion.
- Coordinated with partner program managers to streamline channel account setup, reducing onboarding time by 15%.
- Resolved duplicate accounts and updated account structures, enhancing CRM integrity by 25%.
- Maintained complex account hierarchies and contact data to ensure alignment with sales strategies.
- Supported Sales Support Associates (SSA) and Opportunity Development Reps (ODR) with daily operational queries.
Accounts Analyst - Ibex – Equinix
(2021-01 - 2021-09)
- Created and managed bulk sales account entries in Salesforce as per sales team requests.
- Verified account data to ensure compliance with procedural guidelines and prevent duplication.
- Documented business processes, training guides, and case studies for operational efficiency.
- Supported global sales managers with lead management and account structuring tasks.
Import Assistant - MZW Logistics
(2018-08 - 2019-06)
- Coordinated air and sea import operations, ensuring smooth documentation and shipment handling.
- Liaised with multiple carriers to arrange cargo transportation, resolving any shipment discrepancies.
- Tracked all shipments electronically and provided detailed progress reports to clients.
HR Executive Officer - Feroze1888 Mills
(2013-12 - 2015-01)
- Managed HR operations for contractual labor, including recruitment, payroll, and attendance verification.
- Developed and maintained HR databases, ensuring compliance with audit and company requirements.
- Coordinated labor shift schedules and organized company events to improve employee engagement.
