Muhammad Usama

Results-oriented Customer Support professional with a proven track record of supporting U.S.-based clients and leading customer-facing operations for a successful e-commerce brand serving 6,000+ customers and achieved 34 millions sales in E-commerce brand. Demonstrates expertise in customer experience, operational coordination, issue resolution, and cross-functional collaboration.

Customer Support & E-commerce Operations Specialist at UA. Galleryy (2021-10 – Present)

• Launched and scaled a profitable online store specializing in jewelry.
• Managed customer inquiries, order processing, and post-purchase support through WhatsApp, email, and social media.
• Served 6,000+ customers by providing excellent customer service and timely resolution of inquiries, resulting in high customer satisfaction.
• Optimized store performance through SEO, Meta Ads, TikTok Ads, and Google Ads, boosting conversion rates by 35%.
• Managed advertising campaigns on Meta, TikTok, and Google Ads platforms.
• Developed and executed digital marketing strategies for startups.
• Provided end-to-end operations for multiple International clients, including customer support, brand manager & project coordination.
• Delivered timely support to customer via phone, email and chat by answering queries and delivering a hight quality customer experience.
• Managed and grew multiple online brand pages, reaching 50K+ combined followers and increasing engagement by 60%.

Marketing Manager at UA. Galleryy (2021-10 – Present)

• Optimized store performance through SEO, Meta Ads, TikTok Ads, and Google Ads, boosting conversion rates by 35%.
• Managed advertising campaigns on Meta, TikTok, and Google Ads platforms.
• Developed and executed digital marketing strategies for startups.

Customer Support Associate at Remote | US Clients (2023-07 – 2025-01)

• Provided end-to-end operations for multiple International clients, including customer support, brand manager & project coordination.
• Delivered timely support to customer via phone, email and chat by answering queries and delivering a hight quality customer experience.
• Managed and grew multiple online brand pages, reaching 50K+ combined followers and increasing engagement by 60%.

Bachelor of Science in Information Technology – Islamia University Bahawalpur (2021 – 2025)