Malik Usman

Provided Level 1 & Level 2 IT support to end users across production, office, and warehouse departments. Provide technical support for Lenovo Core i5/i7 laptops, HP Codec meeting room systems, and network printers. Installed, configured, and maintained desktop computers, laptops, printers and scanners.

IT Support - PepsiCo - Hattar, Pakistan

(2025-10)

• Provided Level 1 & Level 2 IT support to end users across production, office, and warehouse departments.
• Provide technical support for Lenovo Core i5/i7 laptops, HP Codec meeting room systems, and network printers.
• Installed, configured, and maintained desktop computers, laptops, printers and scanners.
• Diagnose and resolve hardware, software, and network issues for end-users across multiple departments.
• Install, configure, and maintain operating systems, applications, and security updates.
• Installed and maintained enterprise printers and multifunction devices, including driver configuration and network printing.
• Manage user accounts, permissions, and access within Active Directory and Microsoft 365 environments.
• Support video conferencing systems and troubleshoot connectivity issues for remote and on-site meetings.
• Perform routine maintenance and ensure compliance with IT security policies and standards.
• Document technical issues and resolutions in the ticketing system to maintain accurate records.
• Diagnosed and resolved internet, email, and VPN issues to ensure uninterrupted business operations.
• Provide training and guidance to employees on IT best practices and system usage.
• Monitor system performance and proactively address potential issues to minimize downtime.
• Provided support for Microsoft Office applications (Outlook, Excel, Word, Teams).

TeleHealth Assistant (IT Support) - Comsats Internet Service (CIS) - Islamabad, Pakistan

(2024-08 - 2025-09)

Provided IT support for telehealth operations, ensuring smooth connectivity between remote centers and doctors. Maintained and troubleshooted audiovisual equipment and network systems for uninterrupted virtual consultations.

Customer service representative - Comsats Internet Service (CIS) - Rawalpindi, Pakistan

(2023-10 - 2024-08)

Provided timely technical assistance and resolved internet connectivity issues for clients, ensuring high customer satisfaction. Successfully maintained service quality by handling complaints, billing queries, and service activations efficiently.

BS - Software Engineering - International Islamic University Islamabad (2018-09 - 2022-10)

Certification - CCNA - Corvit (2024-07 - 2024-09)