Muhammad Zeeshan Baig

Experienced healthcare and customer service professional with over 10 years of progressive experience in hospital operations, patient services, collection center management, cash handling, inventory control, and customer support. Currently serving at Dow University of Health Sciences (DUHS) as Regional Coordinator, with strong command over operational management, ISO SOP compliance, team supervision, and inter-departmental coordination. Possess excellent communication, leadership, and problem-solving skills.

Regional Coordinator - Dow University of Health Sciences (DUHS) - Karachi

• Provide operational guidelines and instructions to collection center staff regarding patient services, ethics, and customer handling.
• Conduct visits to collection centers to ensure cleanliness, discipline, staff grooming, and a professional environment.
• Ensure smooth functioning, safety, and maintenance of medical and non-medical assets.
• Supervise inventory issuance, consumption, utilization, and stock control.
• Monitor daily cash collection, deposits, reconciliation, and financial records.
• Resolve operational issues related to staff performance, patient complaints, and administrative matters.
• Coordinate with Quality Assurance to ensure strict compliance with ISO SOPs, quality standards, and institutional protocols on time.
• Coordinate with management and perform duties assigned by the Director / Senior Management.

In-Charge Collection Centre - Dow University of Health Sciences (DUHS) - Karachi

• Supervised and managed a team of 08 staff members to meet operational and service standards.
• Ensured timely cash deposits, daily reconciliation, and financial accuracy.
• Processed expense bills with proper documentation and record keeping.
• Managed inventory and stock levels to avoid operational disruptions.
• Handled official phone communication and resolved routine operational matters.
• Maintained coordination with laboratory, administration, finance, and other departments.

Medical Receptionist - Dow University of Health Sciences (DUHS) - Karachi

• Provided professional reception and courteous handling of patients.
• Managed patient registration, invoicing, and reporting procedures.
• Handled inbound and outbound calls and guided patients regarding tests and services.
• Operated cash counter and performed daily revenue closing and reconciliation.
• Maintained patient confidentiality and compliance with hospital policies.

Travel Consultant - Pakistan International Airlines Corporation (PIA) - Karachi

• Researched domestic and international destinations, including fares, routes, cargo regulations, and travel requirements.
• Coordinated with Customer Relations Centre (CRC) for ticket amendments and passenger details.
• Conducted outbound calls regarding flight schedules, delays, and cancellations.
• Managed passenger email correspondence and resolved customer complaints.
• Ensured compliance with airline service standards and policies.

Customer Service Provider - K-Electric (Pvt.) Ltd - Karachi

• Handled inbound and outbound calls related to electricity supply, load management, and complaints.
• Registered electricity theft complaints and ensured follow-up until resolution.
• Managed consumer data punching, verification, and complaint tracking.
• Coordinated emergency cases with relevant departments.
• Prepared MIS reports for management review.

Relationship Officer - Silk Bank Limited - Karachi

• Achieved assigned sales and customer service targets.
• Followed up leads and closed selling and cross-selling opportunities.
• Promoted banking products with transparent customer guidance.
• Assisted walk-in customers and maintained documentation accuracy.