Munaam Durrani

I lead Amazon account operations with strategy, precision, and measurable impact. Over 5+ years, I've managed high-revenue accounts (~$1M/month). Expert in large-scale account management, complex compliance resolution, and leading cross-functional teams of 15+. Specialist in implementing AI-driven process automation, PPC campaign management, and data analysis to recover lost revenue and optimize operational efficiency across Amazon and Walmart.

HEAD OF AMAZON ACCOUNT MANAGEMENT at AmzDudes—Amazon FBA & Wholesale Services (2022-10 – Present)

• Strategic Oversight: Direct the department managing a high-revenue portfolio (~$1M/month), overseeing all catalog performance, pricing strategies, and inventory planning.
• Compliance & Risk Management: Resolve 400–500+ complex cases monthly, including IP complaints, restricted products, and listing suppressions to maintain peak account health.
• Reimbursement Recovery: Implemented structured reimbursement processes resulting in $500K+ recovered and $100K+ in operational savings.
• PPC Management: Oversee Amazon PPC strategy across the portfolio — managing Sponsored Products, Sponsored Brands, and Sponsored Display campaigns to drive revenue growth, reduce ACoS, and improve ad efficiency.
• Operational Excellence: Standardized workflows by implementing comprehensive SOPs and KPI tracking for a team of 10–15 members, increasing department efficiency.
• Margin Protection: Orchestrated dynamic pricing strategies using tools like SellerSnap and Feedvisor to ensure margin protection and Buy Box dominance.
• Cross-Functional Coordination: Manage large-scale operational projects and replenishment pipelines using ClickUp and Monday.com.
• Multi-Platform Leadership: Lead the expansion and operational management of accounts on Walmart.

AMAZON WHOLESALE ACCOUNT MANAGER at AmzDudes—Amazon FBA & Wholesale Services (2022-10 – 2023-03)

• Account Execution: Managed the full lifecycle of wholesale client accounts, focusing on brand hunting, supplier negotiation, and purchase order execution.
• Workflow Leadership: Led a specialized team to optimize daily operational execution and account maintenance tasks.
• PPC Execution: Assisted in setting up and monitoring PPC campaigns for wholesale accounts, contributing to improved visibility and sales velocity.

LEAD — SOURCING DEPARTMENT at AmzDudes—Amazon FBA & Wholesale Services (2021-10 – 2022-09)

• Global Procurement: Directed sourcing operations from Alibaba, 1688, and ThomasNet (US), building resilient supplier pipelines and negotiating MOQs.

BACHELOR OF COMPUTER SCIENCE (BSCS) in Computer Science – University of Karachi (2020-01 – 2024-01)