Muneeba Raffi

Results-driven Business Operations and IT professional with progressive experience across banking support, customer relationship management, accounting, business administration, IT operations, and digital projects. Currently serving as a Business Support Representative (BSR) at National Bank of Pakistan, with hands-on experience in customer services, account-related support, documentation, reporting, and branch operations. Strong background in financial records, book keeping, CRM, MS Office, data management, SEO, and digital operations.

Highly organized, adaptable, analytical, and effective in managing multiple responsibilities while maintaining accuracy and service quality.

Business Support Representative (BSR) at National Bank of Pakistan (NBP) Mianwali (2026-04 – Present)

• Support branch operations, customer services, account-related requests, documentation, and banking procedures.
• Maintain customer records, prepare operational reports, and support relationship management and business development activities.

Accountant at Sunrise General Contractors (2025-05 – Present)

• Manage bookkeeping, financial records, vendor payments, expense tracking, and account reconciliations.
• Prepare financial reports and maintain accurate invoices, payment records, and accounting documentation.

Founder & Lead IT Trainer at HerSkills Training Centre (2025-03 – 2026-04)

Founded and managed an IT training centre offering Computer Fundamentals, MS Office, Graphic Design, SEO, Digital Marketing, and Freelancing.

• Managed admissions, student records, scheduling, administration, and daily academic and operational activities.

IT & SEO Specialist at All Bros Plumbing, California, USA (2025-03 – 2025-10)

• Managed website SEO and technical optimization.
• Improved website visibility through on-page and off-page SEO.
• Optimized website performance and user experience.
• Coordinated website updates and digital improvements.

Digital Content Coordinator at ExtraSaaS | NogenTech | WiseToast (2025-02 – 2025-12)

• Managed website content and publishing schedules.
• Coordinated with editors and marketing teams.
• Optimized articles for search engines.
• Maintained content quality and consistency.

IT Content Support / SEO Consultant at American Wheels Co. (2025-01 – 2025-10)

• Produced automotive content for US-based websites.
• Assisted with SEO implementation.
• Improved website content structure and search visibility.

SEO Content Writer (Freelance) at International Clients (2023 – 2024)

• Managed website content and publishing schedules.
• Coordinated with editors and marketing teams.
• Optimized articles for search engines.
• Maintained content quality and consistency.

E-commerce SEO Specialist at Local Brand, Mianwali (2021 – 2022)

• Improved local search rankings.
• Optimized website content.
• Managed digital marketing activities.
• Increased online visibility through SEO strategies.

BS Information Technology in Information Technology – University of Mianwali (2022 – 2026)

Intermediate (HSSC) – BISE Sargodha (2019 – 2021)