Technical Support
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Technical Support and IT enthusiast with 2 years of experience in troubleshooting hardware, software, and network issues. Completed SQA and Cybersecurity internships, gaining basic knowledge of Jira software and OWASP tools for testing and security. Skilled in customer support, problem-solving, and IT maintenance, with a strong interest in improving system performance and security.
2+ years of experience providing excellent customer support in IT and technical environments.
Skilled in resolving customer issues, troubleshooting technical problems, and ensuring satisfaction.
Experienced in using Jira and other tools for reporting and tracking customer queries.
Strong communication, problem-solving, and interpersonal skills.
Knowledge of basic cybersecurity and SQA practices, enhancing service quality and system reliability.
Master’s in Computer Engineering – Gained advanced knowledge in computer systems, software development, networks, and cybersecurity, with practical experience in technical projects and problem-solving.
