Saad Shakeel
Technical Support/Software Support&Implementation
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About
Energetic and optimistic customer service representative with over 5 years of professional experience assisting customers in solving complex issues. Having experience of 150+
Restaurants and Retails stores POS implementations. Keen to support Bizmatic Technologies in becoming a market leader through proven customer support skills. Awarded Consultant of the
Month three times.
Helped reduce First Response Time by 20% within the first quarter of employment
Experience
JUNE 20 – PRESENT
TEAM LEAD TECHNICAL/CUSTOMER SUPPORT, BIZMATIC
TECHNOLOGIES
MARCH 18 – JUNE 20
TECHNICAL SUPPORT REPRESENTATIVE, BIZMATIC TECHNOLOGIES
JUNE 17– MARCH 18
CUSTOMER SUPPORT REPRESENTATIVE, UFONE CALL CENTER
- Customer Handling
- Complaint Resolution
- Teambuilding & Training
- POS Implementation
- Basic Networking
- Restaurant POS implementation
- Retail Store POS implementation
Education
BSCS, GOVT COLLEGE UNIVERSITY FAISALABAD (2017-2021)
FSC (PRE-ENG), PUNJAB GROUP OF COLLEGES JPJ (2015-2017)
MATRICULLATION (SCIENCE), GOVT TALEEM-UD-DIN HIGH SCHOOL (2013-2015)
