Muzamil Javeed

Result Driven Apparel Store Operations and Business Manager with experience in Fashion retail Operations sales management, Team Leadership and Customer enhancement.

Skilled In driving Business growth through KPI Focused strategies Including ATV, UPT, Conversion, And Customer retention. Proven ability to manage end-to-end store operations, execute sales and promotional Campaigns, optimize inventory and maintain high Visual merchandising standards. Strong expertise in team development, Performance management, Customer Relationship building and operational excellence.

Adept at analyzing sales trend, implementing revenue-driving initiatives and delivering exceptional Customer service in fast paced retail environments. Committed to achieving organizational goals while enhancing profitability, Brand standards and Overall Customer Journey.

Operations Manager - Centrepoint, Landmark Group - Jeddah, Saudi Arabia

(2022-03)

• Handled a topline Store of SR 10 mn across Saudi Arabia with a positive Double Digit LFL growth.
• Managed Overall store performance including sales, Customer Service, Visual Merchandising, Inventory Control, and staff Supervision.
• Achieved monthly and annual sales targets through strategic sales planning and team Performance Management.
• Monitored and improved key retail KPIs Including ATV, Conversion rate, Footfall productivity and wow Bills.
• Led, trained, coached and motivated store staff to enhance productivity, customer satisfaction, selling Skills.
• Planned and executed Promotional Campaigns, Seasonal sales, EOSS strategies and festive retail activities to maximize Revenue.
• Analyzed daily, weekly and monthly sales report to identify growth levers and operational Gaps.
• Maintain Optimum inventory stocks through stock Planning, replenishment coordination and shrinkage control.
• Handled Customer escalations, complaints and service recovery while Maintaining Positive customer relationship.
• Co-ordinated with regional management and Cross department teams for Operational alignment and Business growth Initiative.
• Managed store P&L performance by Controlling operational expenses and Improving Profitability.
• Conducted competitor analysis and market Trend observation to support Business decision Making.
• Ensured Compliance with company SOP, Audits requirement, Health and safety Standards, And loss prevention policies.
• Prepared Duty rosters, Manpower Planning, Attendance Monitoring and Performance Evaluation for Staff members.
• Oversaw Omni-Channel Operations including Online order Coordination, Click and Collect, and Customer Fulfillment process where applicable.
• Enhanced team engagement through regular meetings. KPI discussions and Performance Review sessions.
• Built Strong Customer relationship through Personalized selling and customer Journey enhancements initiatives

Warehouse In charge - Manpasand - Karachi, Pakistan

(2021-10 - 2022-01)

Salesman - Bonanza - Karachi, Pakistan

(2019-03 - 2021-10)

Intermediate - Siraj-Ud-Dullah College (2019-04 - 2022-06)