Muzammil Abbas

A dedicated, responsible, and eager-to-learn professional with substantial experience in the fields of record management, customer service, and office administration. An excellent team player with the ability to also work independently. Possess a strong interest in working in a fast-paced environment, resolving issues effectively, and contributing to an organization's success.

Assistant Customer Relationship Officer at Bahria Corporate head office Bahria Town Lahore (2023 – Present)

• Responding to Customer Inquiries, complaints, and requests through various channels, including phone, email, chat etc
• Identify and resolve customer issues by providing effective solutions and ensuring timely resolution.
• Offer accurate and helpful information regarding company services, pricing, and policies.
• Maintain detailed record of all customer interactions and their resolutions.
• Responsible for files, documents, and all related matters in Transfer Department.
• Perform file audits, payment verification, and document verification.
• Process bank queries, applications form, payment punching, Data punching and handle all related inquiries.

Storekeeper at Bahria Town Lahore store and assets

• Performed regular physical inspections of company assets, including LTV, HTV vehicles, furnitures, appliances and electronic equipment.
• Maintained accurate and detailed records of all asset movements and their current locations.
• Tracked and documented which assets were assigned to which department, ensuring clear accountability.
• Verified the condition of assets during inspections and reported any discrepancies or damages.
• Managed the asset database, ensuring all information was current and correctly updated.

INTERMEDIATE – Govt degree college Sillanwali

MATRIC – Govt high school Sillanwali