Nabeel Afzaal

E-Commerce professional with 5+ years of experience managing multiple marketplaces across various regions, with a proven track record of scaling accounts from scratch to Top Rated Seller status. Skilled in eBay, Amazon, OnBuy and Daraz account management, product research, SEO listing optimization, keyword strategy, campaign management, and sales growth. Experienced in running effective Fixed and Smart advertising campaigns and using Terapeak and other tools to identify demand, competition, and profitable opportunities.

eCommerce Store Management (eBay, Amazon and Onbuy) - Telemall - Islamabad, Pakistan

(2023-01 - 2026-12)

• Managed day-to-day eCommerce operations and supported end-to-end marketplace account management.
• Coordinated with warehouse and supply chain teams to organize orders, consolidate shipments, and ensure timely and accurate order dispatch.
• Created and optimized SEO-focused listings with relevant keywords, compelling titles and descriptions.
• Conducted product and competitor research to identify market demand, competition, pricing, and sales opportunities.
• Supported sales growth through PPC and fixed-price promotional campaign activities.
• Monitored account performance and sales activity to identify optimization and growth opportunities.
• Handled customer inquiries and maintained a strong customer experience and positive feedback performance.

eCommerce Store Management (eBay and Amazon) - Msds-Solutionz - Islamabad, Pakistan

(2020-01 - 2023-12)

• Created shipping labels and coordinated with the warehouse team for efficient order processing and dispatch, including identifying multiple orders from the same buyers.
• Conducted competitor analysis to improve SEO, keywords, content, and listing performance for stronger search visibility and first-page placement.
• Created and optimized SEO-focused product listings with professional images, keyword-rich titles, relevant tags, and compelling product information.
• Managed inventory and supply chain activities by monitoring stock levels, identifying fast-selling and low-stock products, and supporting timely replenishment.
• Researched new product opportunities using Terapeak and market data, focusing on high-demand and potentially profitable products.
• Planned and managed seasonal, PPC, and fixed-price promotional campaigns to increase traffic and sales.
• Provided responsive customer support by resolving buyer issues, maintaining positive customer experiences, encouraging repeat purchases and feedback, and communicating through eBay messaging and live chat.

Master of Commerce - M. Com - UCP (2019-12)