Taha Mirza
E-Commerce Account Manager
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About
Results-driven E-Commerce Account Manager with over 3 years of professional experience managing Amazon FBA (USA & Australia) and eBay (UK & USA) marketplaces. Skilled in eBay account creation, account health management, product sourcing, listing optimisation, customer service, and seller performance management. Experienced in handling Royal Mail delivery claims, negative feedback resolution, and eBay Money Back Guarantee cases (INR & INAD).
Strong knowledge of e-commerce operations, inventory management, warehouse coordination, USA company formation, and US state tax filing.
Experience
eBay UK Account Manager at Ishine Webhouse (2025-08 – 2026-07)
- Created and managed eBay UK seller accounts.
- Maintained excellent account health while ensuring compliance with eBay policies.
- Created and optimised product listings to improve visibility and sales performance.
- Monitored seller performance metrics and resolved account-related issues.
- Successfully resolved negative feedback through professional customer communication.
- Managed Royal Mail delivery claims, damaged parcel cases, Item Not Received (INR), and Item Not as Described (INAD) cases through eBay.
- Processed returns, refunds, replacements, and customer enquiries while maintaining high customer satisfaction.
- Conducted product sourcing, competitor research, inventory management, and order processing.
eBay Account Manager at Empowerers (2023-09 – 2025-02)
- Managed eBay seller accounts for the UK and USA marketplaces.
- Maintained excellent account health and seller performance.
- Conducted profitable product sourcing and market research.
- Optimised product listings to improve visibility and sales.
- Mentored beginners on eBay selling strategies and best practices.
Amazon FBA Manager at Enablers (2022-01 – 2023-08)
- Managed Amazon FBA accounts for the USA and Australia.
- Conducted online arbitrage and wholesale product sourcing.
- Performed product research and profitability analysis.
- Managed inventory and warehouse operations.
Salesperson & Mobile Technician at Abrar Business Center (2019-01 – 2021-12)
- Sold new and used mobile phones and accessories.
- Diagnosed and repaired mobile phones.
- Delivered excellent customer service and after-sales support.
Education
F.Sc. (Pre-Medical) in Pre-Medical (2020)
