Manager at Onyx Communications (2005-05 – 2007-11)
- Hire, onboard and train call center personnel.
- Coach call center staff through challenging customer service issues.
- Analyze call center data and prepare reports for upper management.
- Evaluate staff effectiveness and performance annually or on an at-need basis.
- Lead team meetings and give presentations to executives.
- Develop monthly, quarterly and annual call center goals and action plans.
- Prepare work schedules to ensure sufficient coverage.
- Create personnel and supply budgets for approval.
Senior Teacher at Angelique School (2007-11 – 2010-10)
- Establishing and enforcing rules of behavior for students in the classroom
- Preparing lessons, units and projects to complete learning objectives
- Establishing and communicating clear objectives for lessons, units and projects
- Adapting teaching methods and materials to meet the interests and learning styles of students
- Encouraging students to explore learning opportunities and career paths
- Creating, assigning and grading various assessments for students, including tests, quizzes, essays and projects
- Working with students one-on-one when they need extra help or attention
- Tracking and evaluating student academic progress
- Leading parent-teacher meetings
- Maintaining positive relationships with students, parents, coworkers and supervisors
Supervisor at H Comms - IOM United Nations (2011-01 – 2013-07)
- Drafting reports, briefing notes, and other project-related documents.
- Organizing meetings, workshops, and training sessions.
- Responding to information requests and inquiries.
- Maintaining project files and records.
- Identifying and addressing potential risks and challenges.
- Providing technical and administrative support to project staff.
Senior Teacher at Guardian School System (2013-09 – 2015-04)
- Develop and implement lesson plans aligned with curriculum standards
- Deliver engaging and effective classroom instruction
- Assess and evaluate student performance and progress
- Maintain classroom discipline and a positive learning environment
- Communicate regularly with parents and guardians
- Participate in staff meetings, training, and school events
- Adapt teaching methods to meet diverse student needs
- Incorporate technology and multimedia tools into lessons
- Provide academic support and guidance to students
- Collaborate with colleagues and school staff
- Managing student behavior
- Creating a safe, respectful and inclusive classroom environment
- Communicating regularly with parents
- Helping students improve study methods and habits
- Administering tests to evaluate students' progress
Senior Coordinator at Allied School (2015-05 – 2017-08)
- Consults with staff, students and others to provide technical advice, problem solving assistance, answers to questions and program goals and policy interpretation, and assists with preparation of related program evaluation activities.
- Schedules and coordinates interviews with recruitment and hiring managers.
- Assists with relationship management with colleges, universities and graduate schools, with partner organizations.
- Maintain social media calendar for all platforms.
- Assists with planning and coordinating logistics for all intern events.
Senior Coordinator at The SMART School (2017-10 – 2022-04)
Promote high standards in all aspects of school life, particularly in student progress. Actively support the values, vision, ethos, culture and policies of the school. Inspire and motivate students, teachers and other school employees. Comply with the professional duties of the staff Code of Conduct. Contribute to a school culture which is positive, purposeful and professional. Engage positively in the school Appraisal process and performance management arrangements.
- Provide all administrative support to the team.
- Lead and Project-manage allocated meetings.
- Lead and Manage the full logistical organization of meetings allocated.
