Naveed Ilyas

Results-driven Food & Beverage Professional with over 15 years of experience in hotel service, specializing in restaurant operations, team leadership, and guest service excellence. Proven track record in supervising daily operations, coordinating large front-of-house teams, maintaining high service standards, and resolving complex guest concerns. Skilled in driving operational efficiency, supporting cost controls, and managing high-volume banquet and dining environments within luxury hotel settings.

Assistant Manager – Food & Beverage - Grand Millennium Hotel - Dubai, UAE

(2015-03 - 2026-06)

• Collaborated with the F&B Manager to plan and execute daily operations across multiple dining outlets.
• Supervised and mentored service teams, optimizing staff scheduling and floor duties for maximum efficiency.
• Conducted daily briefings to align team members with service procedures and guest satisfaction goals.
• Audited service quality and dining room presentation to ensure an exceptional guest experience.
• Resolved guest inquiries and complaints promptly, implementing corrective actions to prevent recurrence.
• Managed complex dining reservations and special guest requests, ensuring seamless communication with teams.
• Directed onboarding and training of new hires to enforce brand compliance.
• Monitored adherence to food safety and hygiene regulations, executing corrective measures as needed.
• Coordinated logistics for large-scale banquets and corporate functions.
• Managed opening/closing procedures and handled daily financial reconciliations.

In Room Dining Server - Majestic Tower Hotel - Dubai, UAE

(2013-12 - 2015-03)

• Authenticated guest orders with kitchen and bar teams, managing dietary restrictions and custom modifications.
• Organized premium room-service configurations with appropriate tableware and visual elements.
• Delivered orders within designated timeframes, greeting guests according to five-star hospitality standards.
• Managed billing procedures using PMS and POS terminals to ensure payment accuracy.
• Maintained cleanliness of room service stations and service trays.

Food & Beverage Captain - Hotel One - Sialkot, Pakistan

(2008 - 2012)

• Directed restaurant operations, ensuring seamless communication between guests, waitstaff, and kitchen teams.
• Welcomed high-profile guests and provided tailored recommendations to enhance dining experiences.
• Coordinated daily assignments for service staff to minimize wait times and improve table turnover.
• Supervised service standards and resolved client feedback to elevate customer satisfaction.
• Enforced sanitation standards and conducted mise-en-place checks before operational shifts.
• Processed payments accurately using the restaurant POS system, generating error-free sales reports.

F&B Captain - Sardine Restaurant - Faisalabad

(2007-01 - 2007-02)

F&B Server - Hot Spoon Restaurant - Sheikhupura

(2004-07 - 2007-01)

Diploma - Punjab

Faculty Of Arts (F.A.) - Lahore Board Punjab

Matriculation - Lahore Board Punjab