Nazeef Ahmad

Customer-focused hospitality professional with hands-on experience in front office operations and fast-paced QSR environments.

At Swat Palace

Hotel, managed guest check-ins, reservations, and inquiries while maintaining high service standards. At KFC, handled cashiering, order dispatch, packing, and drive-thru operations, ensuring accuracy in transactions and timely service. Skilled in POS systems, reservation software, cash handling, communication, and problem-solving. Quick learner, adaptable, and committed to delivering exceptional guest and customer experiences.

Front Desk Officer - Swat Palace Hotel - Mingora, Pakistan

(2022-01 - 2025-01)

• Welcomed guests and managed check-in/check-out procedures.
• Handled reservations, cancellations, and guest inquiries.
• Coordinated with housekeeping to ensure guest satisfaction.
• Maintained guest records, billing, and front office operations.
• Resolved guest concerns professionally while following hotel standards.

Cashier/ Dispatcher - KFC - Swat, Pakistan

(2025-01 - 2026-01)

• Processed dine-in, drive-thru, and delivery orders using POS system with accurate cash and card transactions
• Dispatched orders and ensured correct packing for timely customer delivery
• Resolved customer inquiries and complaints professionally to maintain service quality
• Maintained cash register balance, hygiene standards, and organized work area per company SOPs.

BS - Tourism and Hotel Management - University of Malakand (2017-01 - 2021-01) Chakdara Dir Lower, Pakistan

Associate Degree - Arts - Allama Iqbal Open University Islamabad (2020-01 - 2022-01) Islamabad, Pakistan

INTERMEDIATE - Board of Intermediate Secondary Education Swat (2015-01 - 2017-01) Swat, Pakistan

MATRICULATION - Board of Intermediate Secondary Education Swat (2013-01 - 2015-01) Swat, Pakistan