Nazia Noor

Motivated and results-oriented with a strong academic foundation. Professional sales and Human Resources management experience in a call centre environment . Skilled in customer engagement, sales closing, relationship management, employee engagement, HR operations, managing Employees records, Coordinating hiring processes, team collaboration & supporting organizational goals through effective people management.

Recognized as 'Best Presenter' for outstanding presentation skills and ability to effectively communicate business concepts. Passionate about pursuing a career in HR, administration and management with a commitment to delivering measurable results.

Sales and Customer service representative at Call Centre

• Managing customer inquires with professionalism, achieving high customer satisfaction ratings.
• Consistently meeting and exceeding monthly sales targets by applying persuasive communication.
• Handling inbound / outbound calls, building rapport with customers and successfully closing sales.
• collaborating with team members to improve sales strategies and boost overall team performance.
• Strengthening skills in negotiation, active listening and problem-solving.

Human Resources manager at Call Centre

• Managing end-to-end recruitment processes, including job posting, candidate screening, interview scheduling and onboarding.
• Maintaining employee records and HR documentation while ensuring confidentiality.
• Giving training to the new hirings to make them a good fit.
• Supporting attendance management, leave tracking and HR reporting.
• Organizing employee engagement activities to improve workplace morale and retention.
• Maintaining compliance with labor laws and company regulations.
• Keeping sensitive information and documentation secure and confidential.

MATRIC – Bise Faisalabad

INTERMEDIATE – Bise Faisalabad

Bachelor of Business administration in Business Administration – GOMAL UNIVERSITY