Nida Raheem

Results-driven System Engineer & Team Lead with extensive experience in IT operations, virtualization, server administration, network infrastructure, and web hosting environments. Skilled in VMware ESXi, vCenter, vSphere (VCP-DCV 6 trained), Microsoft Hyper-V, Linux (Debian VPS), cPanel/WHM, Cisco routers/switches, DNS, PRTG monitoring, and WHMCS ticketing. Proven track record of supervising technical support teams, maintaining SLAs, and ensuring high uptime across enterprise IT systems.

System Engineer | Team Lead – IT Support & Network Support - HOSTBREAK WEB TECHNOLOGIES

(2025-04)

• Provided technical support for network and hosting issues, ensuring timely resolution and escalation of complex cases.
• Managed support tickets via WHMCS, handling cPanel, domain, hosting, and email-related issues.
• Delivered technical support through calls, chats, and ticketing systems, maintaining high client satisfaction.
• Configured and managed cPanel/WHM, including FTP, MySQL, PHP settings, and SSL certificates.
• Provisioned and hardened Debian Linux VPS environments on Microsoft Hyper-V, configuring static IP networking and SSH remote administration.
• Monitored and configured DNS records (A, MX, SPF, CNAME) and resolved email delivery issues.
• Diagnosed and resolved network connectivity issues related to DNS, DHCP, and IP conflicts.
• Monitored and maintained servers using PRTG (CPU usage, disk space, uptime monitoring).
• Assisted in Linux-based troubleshooting and basic command-line administration.
• Worked on firewall configurations (CSF), IP management, and host access control.
• Provided support for VPN connectivity and remote access issues.
• Tested and validated system and network configurations before deployment.
• Supported website migrations and ensured minimal downtime.
• Collaborated with system administrators to resolve server and network-related issues.
• Maintained proper documentation of issues, root causes, and resolutions.
• Prepared daily reports and monitored team performance to ensure efficient support operations.
• Supported LAN/WAN connectivity and ensured stable network performance across systems.

IT Intern (Network & System Support) – NHDC - NATIONAL INSTITUTES OF HEALTH (NIH) – NHDC

(2024-10 - 2025-03)

Worked as an IT Intern at National Health Data Center (NHDC), supporting network and IT infrastructure operations.

• Assisted in configuring and managing network devices, including switches, VLANs, and basic network configurations.
• Monitored network performance and assisted in troubleshooting LAN connectivity issues.
• Assisted in system maintenance, troubleshooting, and ensuring smooth IT operations.
• Worked with DHIS2 to manage and analyze health data for public health reporting.
• Cleaned, validated, and integrated datasets to ensure data accuracy and consistency.
• Assisted in creating dashboards and reports for health program monitoring and supported automation of reporting tasks.
• Configured Cisco routers (2900–3900 series) and Catalyst switches (2960–3750 series).
• Worked with Layer 2 technologies including VLAN, RSTP, EtherChannel, and VTP.
• Implemented routing protocols such as RIP, EIGRP, and OSPF (single-area).
• Performed routing configuration, password recovery on network devices, and resolved access-related issues.
• Monitored network performance and assisted in identifying and resolving connectivity bottlenecks.
• Performed regular server maintenance, updates, and backups to ensure system security and high availability.
• Assisted in deployment of IT infrastructure projects, ensuring smooth implementation and system integration.
• Documented procedures and collaborated with cross-functional teams to support IT operations and solutions.

IT Support & Network Officer - PROSPERITY GROUP

(2022-10 - 2024-08)

• Provided technical support for hardware, software, and network-related issues in a corporate environment.
• Troubleshot system errors, application failures, and network connectivity issues to ensure smooth operations.
• Installed, configured, and maintained computers, printers, and IT equipment.
• Assisted in basic network troubleshooting including LAN connectivity and IP configuration issues.
• Managed IT assets inventory, software licenses, and maintenance schedules.
• Coordinated with vendors for hardware/software procurement, repairs, and maintenance.
• Ensured regular data backups and system availability.

Master of Computer Science (MCS) - NUML, Islamabad (2020 - 2022)

Bachelor of Computer Science (BCS) - Punjab College of Excellence, Wah Cantt (2017 - 2019)

Intermediate in Computer Science (ICS) - Base College of Science, Wah Cantt (2014 - 2016)

Matriculation (SSC) - F.G Girls High School, Wah Cantt (2012 - 2014)