Noman Sunder

Results-driven Sales and Customer Success Specialist with 8+ years of experience delivering high-impact B2B sales, customer training, and post-sales support across global markets including the GCC, Africa, Europe, and Asia. Specialized in selling and implementing HR and SaaS-based solutions for companies ranging from startups to enterprises with 5,000+ employees. Skilled in software demonstrations, technical onboarding, customer lifecycle management, and stakeholder engagement.

Known for combining strong client-facing communication with a deep understanding of technical systems to drive adoption, client satisfaction, and long-term growth. Adept at managing multiple implementation projects simultaneously while maintaining 24/7 client support and solution-oriented service delivery.

Sales Representative & Customer Support Specialist - ANTECH - Dubai, UAE

(2023-04 - 2026-02)

• Drive end-to-end B2B sales cycle of HR software solutions, targeting SMEs and enterprise-level clients across GCC, Africa, and European markets.
• Conduct personalized in-person and virtual product demos, addressing technical requirements and business needs of prospective clients.
• Lead complete client onboarding and software implementation process, from requirements gathering to post-deployment support.
• Configure and tailor software modules such as payroll, attendance, employee records, recruitment, and forms to align with client-specific workflows.
• Serve as the primary liaison for client support, ensuring timely resolution of technical issues and maintaining 24/7 customer responsiveness.
• Deliver structured training sessions and user onboarding programs for client HR teams, administrators, and end users.
• Collaborate with cross-functional teams to refine implementation strategies, improve customer experience, and reduce churn.
• Conduct competitive analysis of HR software products in the market to inform pricing strategy and product positioning.
• Organize and manage promotional events, sales campaigns, and marketing outreach to generate new business leads and expand customer base.

Project Manager - LS INFO TECH - Dubai, UAE

(2021 - 2023-03)

• Led B2B sales and client acquisition for HR software solutions.
• Managed full project lifecycle: planning, implementation, training, and delivery.
• Developed project roadmaps and aligned budgets with client needs.
• Delivered software demos, trained clients, and ensured data setup (payroll, timesheets, recruitment, etc.).
• Provided 24/7 client support and resolved technical issues promptly.
• Coordinated marketing and promotional initiatives to boost product visibility.
• Conducted competitor analysis on features, pricing, and usability.
• Prepared proposals, gathered feedback, and submitted final reports to management.

HR Consultant - SHALINA HEALTHCARE - Dubai, United Arab Emirates

(2020 - 2021)

• Led global implementation of HR software across all company branches.
• Delivered software demos and system training to employees.
• Managed HR system operations & provided user support & backend issue resolution.
• Imported and configured HR data, defining workflows to match company needs.
• Advised HR teams on system usage and troubleshooting.
• Supported recruitment via ATS and assisted in policy development and integration.
• Generated HR reports and analytics from system modules.
• Conducted onboarding processes, including handbook creation, document uploads, and job description development.

Assistant Manager – Customer Happiness Officer - VERGE SYSTEMS FZE - Dubai, United Arab Emirates

(2018 - 2020)

• Delivered software demos and training (online & onsite) to domestic and international clients.
• Implemented WebHR for organizations ranging from 10 to 6,000+ employees.
• Managed global client training schedules aligned with local time zones.
• Supported integrations with Microsoft, Google, and biometric devices.
• Conducted Train-the-Trainer sessions for internal staff.
• Provided 24/7 customer/support via email, Skype, and GoToMeeting.
• Handled end-to-end data migration using Excel for HR system setup.
• Conducted cold calls and onsite visits to pitch and present WebHR.
• Represented the company at events like ITCN Asia 2022 for software promotion.
• Planned and organized client meetings, training sessions, and promotional events.
• Coordinated local and international travel for client engagements.
• Executed tasks as assigned by senior management.

Bachelor of Science (Hons) - Sindh Agriculture University, Tandojam, Pakistan (2014)

Intermediate - Govt. Degree College, Tandojam, Pakistan (2008)

Matriculation - St. Paul's High School, Tandojam, Pakistan (2006)