Nuqqash Ali

Customer-focused and detail-oriented professional with 10 years of experience in teller operations, cash handling, customer service and banking transactions. Proven ability to deliver excellent service, maintain accuracy and build strong customer relationships. Skilled in cash handling, POS systems, reconciliations and adhering to compliance and Shariah principles.

TELLER EXCHANGE - AL ANSARI EXCHANGE LLC - Dubai, UAE

(2021-08)

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily reconciliation tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Processed cash transactions to prevent long customer wait times.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Learned roles of other departments to provide coverage and keep store operational.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Delivered exceptional service by understanding customer needs and exceeding expectations, building a loyal customer base.
• Prepared daily cash deposits to move funds to financial institution.
• Trailed cash at end of shift, actioning and reporting discrepancies according to company policies.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
• Completed daily records updates to track sales and accurate payment totals.
• Collaborated with team members to achieve sales targets, contributing to store's overall financial goals.

CUSTOMER SERVICE OFFICER - DUBAI ISLAMIC BANK (DIB) - Dubai, UAE

(2019-08 - 2021-07)

• Provided excellent customer service and support in all banking transactions.
• Handled account opening, deposits, withdrawals and fund transfers.
• Assisted customers with account inquiries and product information.
• Promoted bank products and services to achieve sales targets.
• Ensured compliance with bank policies, procedures and Shariah principles.
• Maintained accurate records and documentation of customer transactions.

TELLER - AL FARDAN EXCHANGE - Dubai, UAE

(2016-06 - 2019-07)

• Processed money transfer transactions accurately and efficiently.
• Handled cash, remittances and currency exchange.
• Verified customer details and ensured compliance with regulations.
• Provided excellent service and resolved customer queries.
• Balanced cash at the end of the day and prepared reports.

EDUCATION AND TRAINING DIPLOMA - Tameer E Seerat College, Pakistan (2010-09)

FSc Pre Engineering - Pre Engineering - Tameer E Seerat College, Pakistan