Omaima Shahbaz

Licensed physiotherapist with experience in patient care coordination, rehabilitation and clinical case management. Skilled in developing patient-centered care plans, monitoring outcomes and collaborating with healthcare providers to ensure quality and continuity of care. Experienced in musculoskeletal and neurological rehabilitation, patient education and evidence based practice.

Proficient in EHR documentation, care coordination and patient management, with a focus on improving outcomes. Well known for clear communication and organization, and well suited for a Patient Care Manager role in healthcare environment.

CPCG - Patient Care Coordinator/Manager - Zue Pvt Ltd - Karachi, Pakistan

(2025-12)

• Conducted telephonic assessments and follow-ups with US-based patients, providing accurate health information and fostering patient engagement through effective communication.
• Reviewed medical records and maintained comprehensive patient documentation using EHR systems (Athena, Aprima, Sevocity, Cova, NetHealth) while ensuring HIPAA compliance and data integrity.
• Collaborated with physicians, nurse practitioners, and multidisciplinary teams to support patient care planning, care coordination, and clinical decision-making.
• Managed patient outreach, education, and documentation activities, demonstrating strong organizational skills, attention to detail, and proficiency in Microsoft Office and healthcare systems.

Senior Treatment Doctor - Aesthetician - Bioflex Aesthetics and Laser pain therapy

(2025-03 - 2025-12)

• Assessed aesthetic concerns and performed advanced treatments including HIFU, mesotherapy, RF microneedling, PRP, and exosome therapy while delivering personalized care, patient education and maintaining strict safety, hygiene and documentation standards.

House Officer - Dr. Ziauddin Hospital

(2024-03 - 2025-02)

• Managed OPD/IPD caseloads for musculoskeletal and neurological patients, delivering evidence-based physiotherapy, individualized rehabilitation programs, multidisciplinary care coordination, and patient education to improve mobility, function, pain management and long-term recovery.

Clinical Physiotherapist - North City Hospital

(2023-07 - 2023-10)

• Treated patients with musculoskeletal conditions including cervicalgia, radiculopathy, sciatica, and frozen shoulder while providing home exercise guidance and precautionary care education.

Internee Physiotherapist - Dar ul Sehat Hospital

Internee Physiotherapist - Rabia Moon Memorial Hospital

Internee Physiotherapist - Dr. Ziauddin Hospital

Doctor of Physical Therapy - Physical Therapy - Ziauddin University (2019 - 2023)

Intermediate - Board of Intermediate (2018 - 2018)

Matriculation - Hamdard Public School (2015 - 2015)