Osama Umar

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Assistant Manager Sales and Support at Immentia SMC Pvt Ltd (2024-10 – Present)

• Answering customer queries over emails, calls and live chat
• Ensuring customer satisfaction throughout the order processing cycle
• Following up with the customers for their feedback after the order delivery
• Assisting new customers over cold calls and live chat, guiding them about the services and closing the deals
• Follow up over the emails and calls until the sale is closed
• Identifying upselling opportunities
• Quality Assurance of the sales team, ensuring that the processes are followed as per the SOPs
• Maintaining records and sharing updates with the higher management
• Creating campaigns during occassions where more sales numbers can be generated
• Coordination with Production, Development and QA department and ensuring that the system remains up-to-date

SDR at FlashIntel (2024-04 – 2024-08)

• SaaS Sales and Cold outreach
• Setting appointments with potential and interested leads
• Social media and LinkedIn Prospecting
• Ensuring to have the leads and progress updated in the CRM software(Hubspot)

IT Administrator at RAK Services (2023-07 – 2023-12)

Investment Advisor at Maddock Marketing (2022-05 – 2023-01)

• Cold Calling and potential prospecting in the local market for investors
• Consistent Follow up with the leads and arranging meetings with the management
• Providing on-call and in-person assistance and resolving client queries

Bachelors in Computer Science – Bahria University Islamabad Campus (2023)

College – Punjab College (2017)

Primary – Asif Public School (2015)