Owais Khan

I am a highly experienced and passionate tour manager with over 4 years of experience in the industry. I have a proven track record of success in planning and executing tours of all sizes and types, from small group tours to large corporate events. I am skilled in customer service, communication, organization, and problem-solving.

I am also committed to providing my guests with the highest level of customer service. I am always available to answer their questions and to resolve any issues that may arise.

I am a hard worker and I am always willing to go the extra mile for my guests. I am also a team player and I am always willing to help out my colleagues. I am confident that I have the skills and experience necessary to be a valuable asset to your team.

AZON Pharmaceuticals & Nutrition’s (Pvt.) Ltd. (Dec 2019 – Present)

Manager Tours Responsibilities

• Maintaining positive relationship with vendors of direct travel and travel agencies such as Car rental, Hotels, Airlines, Group travelers & Individual travelers.
• Creating, optimizing and monitoring corporate travel policies.
• Negotiating preferred rates with travel agents, hotel sales team, and rent a car.
• Researching travel deals and evaluating price & services.
• Planning accommodations for group travelers and individual travelers booking flights, hotels and coordinating activities.
• Preparing to travel budget.
• Analyzing and preparing reports on travel spending.
• Preparing and finalizing the traveler list according to requirements.
• Collecting, managing and processing all travel related documentation according to the destination requirements.
• Receiving and checking all travel related documentations including air tickets, itinerary, visa, medical insurances, hotel confirmations and other legal documents.
• Instructing travel of safety procedure, travel essentials and any other requirements.
• Informing travelers of the arrival and departure time and ensuring compliance with the same.
• Welcoming travelers and announcing any important travel details.
• Managing lodging and boarding on airport during check in.
• Addressing and assisting travel queries, issues and complaints from the travelers.
• Arrangements and booking flights, hotels, car rental coordinating to the activities for conferences in different cities.
• Arrangements and booking flights, hotels, car rental coordinating to the activities (such as dinners, lunches in different restaurants) in different cities.
• Book domestic flights directly through web portal.
• Organizing and attending tourism events, conferences, international conferences, cruise and other activities.
• Arranging travel accommodations for business visitors.
• Filling and apply different visas (such as USA, UK, Schengen, New Zealand, Australia etc.) through online.
• Booking and checking the visa appointment and their status.
• Obtaining journey feedback from travelers.

Karachi Marriott Hotel (Jul 2017 – Dec 2019)

Revenue & Reservation Executive Responsibilities

• Develop & implement packages as per market condition in coordination with Director of Sales & Marketing and Revenue Manager.
• Making Budget for the year 2018 – 19.
• Analyze of market segments (Month to date – Year to date).
• Maintain Month End Report.
• Maintain Monthly Segment wise report.
• Maintain Month Wise Competition report.
• Maintain Monthly Source & Geographical report.
• Maintaining Lost Business report.
• Preparing 03- Months Forecast with Average Daily Rate (ADR) and Revenue Per Available Room (REVPAR).
• Arranging meetings with potential customers to prospect for newbusiness.
• Prepare weekly, monthly & quarterly room occupancy forecast.
• Revenue management (yield management for the property) was also responsible for the reservations department, reporting to Director ofSales.
• Manage all Inventory system including online inventory.
• Check the online inventory on daily basis.
• Manage Room Rates Up’s and Down’s on all WEB portals (Booking.com, Agoda, Expedia) in high and low period.
• Upload & promoting packages on all WEB portals (Booking.com, Agoda, Expedia).
• Fill the RFP’s (Retail offer Rate).

Karachi Marriott Hotel (Dec 2015 – Jun 2017)

Reservation Officer Responsibilities

• Handle all telephone calls and correspondence related to Reservationof rooms & ensures highest possible room occupancy with maximum Average Daily Rate.
• Constantly review the expected arrivals for the day to identify possible no- shows in order to maximize room utilization.
• Set the Selling Strategy for Sales, Reservations & Front Office.
• Fill all types of RFP’s (Request for Proposal).
• To effectively utilize the Global Distribution System (GDS) andCentral Reservation System (CRS).
• Coordinate with Corporate Company to generate business.
• Develop & promote packages as per market condition.
• Resolve guest problems promptly with close interdepartmentalcoordination and provide best availability service to achieve guestsatisfaction.
• Listening to customer requirements and presentingappropriately to make a sale.
• Handling Group Reservations, Room Inventory Management & review availability according to demand.
• Coordinates with different (front office, sales, guest relations, credit, accounts) personnel in all matters related to booking and guest request.

Karachi Marriott Hotel (Nov 2013 – Feb 2015)

Reservations Supervisor Responsibilities

• Process and confirm room and Banquet reservations by mail, emails, telephone and fax.
• Excellent knowledge of Opera System PMS.
• Reconfirm blockings, ensures that correct rates and all otherinformation on blocking.
• Manage all enquiries and provide response within requiredtimeframe.
• Coordinates with reservations and front office, sales, guestrelations, accounts personnel all matters related to booking and guest request.
• Processes amendments, cancellations and updates in the systemaccordingly.
• Ensure all incoming business are answered as per hotelstandards and information received by fax is inputted and check constantly the incoming emails.
• Show complete product knowledge, understand rate structure andapply rate management.
• To spot check reservations made yesterday and check all VIP arrivals
• Ensure that correct rates and packages are attached in reservations.
• Recheck all reservations and group bookings day before prior to arrival.
• Maintain and develop accurate systems of reservation and attainhigh occupancy with a maximum ADR and highest standard of service to achieve highest guest satisfaction.
• Tele calls to potential customer for new business and gatheringmarket and customer information.
• Handling all queries inventory management and review availability according to demand.
• Resolve guest problems promptly with close interdepartmentalcoordination and provide best availability service to achieve guest satisfaction.
• Listening to customer requirements and presenting appropriately tomake a sale.
• Check the no show reservation as well as pending reservation.

Master’s in Business Administration in Marketing, 2018

Khadim Ali Shah Bukhari Institute of Technology (KASBIT) University

Bachelor of Commerce, 2013

University of Karachi

Intermediate (Engineering), 2010

Board of Intermediate, Karachi

Matriculation (Science), 2007

Board of Secondary Education Karachi