Pari Zad

Motivated Electrical Engineering student with practical experience in telecommunications, networking, fiber optics, technical support, AI Engineering, and basic Solar PV systems. Experienced in troubleshooting, customer support, technical reporting, and field operations. Completed 6 months of AI Engineering training with hands-on exposure to Python, Google Colab, Kaggle, data analysis, machine learning fundamentals, and AI-based practical projects.

Strong understanding of CCNA and CCNP networking concepts including routing, switching, IP addressing, subnetting, network troubleshooting, and enterprise networking technologies.

Support Engineer

(2025-01)

• Installation and maintenance of currency note sorting machines
• Technical troubleshooting and fault diagnosis
• Preventive maintenance activities
• Customer support and issue resolution
• Service reporting and documentation
• On-site and remote technical assistance

PTCL Technician - PTCL

(2021-01 - 2025-01)

• Fiber optic cable installation and maintenance
• Rodding and line tracing operations
• Router, modem and WiFi configuration
• Network connectivity troubleshooting
• Customer complaint handling
• Field support and technical operations

Customer Support Representative

(2018-01 - 2021-01)

• Handled inbound and outbound customer calls
• Resolved service and technical issues
• Maintained customer satisfaction
• Prepared customer interaction records

BS - Electrical Engineering - Rise College, Lahore (2022-01 - 2026-01)

DAE - Electrical - Technical Board (2013-01 - 2016-01)

Matric - Science - Lahore Board (2011-01 - 2013-01)