Qasim Malhoka

Adaptable Communication and Media Studies graduate with hands-on experience in customer service, client relations, and event management. Skilled in content creation, research, and public presentation, with a proven ability to resolve customer queries, build lasting client relationships, and deliver polished creative work under deadline pressure. Recognized for professionalism, clear communication, and strong problem-solving in fast-paced, client-facing environments.

Customer Care Executive at Ufone PTCL (2025-06 – Present)

• Handle inbound customer queries and complaints, ensuring timely and accurate resolution.
• Deliver consistent, high-quality customer support across multiple channels.
• Maintain accurate documentation and records for all customer interactions.

Client Relations Associate at S&S Real Estate Marketing (2024-12 – 2025-05)

• Served as a direct point of contact, building and maintaining strong client relationships.
• Coordinated with clients and internal sales teams to support marketing and business operations.
• Applied persuasive selling and negotiation skills across field and inbound sales activities.

Event Manager at International Media Conference, UOS & MCAP (2024 – 2024)

• Planned and coordinated logistics for a large-scale international media conference.

Spokesperson / Presenter at University of Sargodha (2025 – 2025)

• Represented and presented on behalf of the department at a university media exhibition.

BS in Communication and Media Studies – University of Sargodha (2025)

Intermediate – Ambala Muslim College, Sargodha

Matriculation – Govt. High School Moazzam Abad