Customer support Representative
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Results-driven professional with experience in sales representation, customer service, and financial crime analysis. Skilled in client relationship management, problem-solving, and risk assessment, with a strong focus on delivering quality outcomes and maintaining compliance.
CSR (Call support) at SkyZone PVT LTD (2024-01 – Present)
Handled inbound calls from customers across the U.S., assisting with bookings, party reservations, and general inquiries. Provided accurate information, managed scheduling, and ensured a smooth customer experience through effective communication and problem-solving skills.
KYC Analyst (Revolut) at Mindbridge PVT LTD (2025-01 – Present)
Providing support to customers with onboarding and KYC-related inquiries, ensuring accurate verification of account information and compliance with regulatory standards. Responsible for reviewing customer data, resolving onboarding issues, and delivering a seamless and compliant customer experience.
Fincrime Analyst (FCA) at MB services FZ LLC (2022-01 – 2024-01)
Conducted analysis of financial transactions to identify and prevent fraudulent and suspicious activities. Monitored alerts, performed risk assessments, and ensured compliance with AML and regulatory standards while maintaining accuracy and attention to detail in a high-volume environment. Revolut, a global digital bank, providing support to customers worldwide.
Monitored customer accounts and transactions to detect suspicious activity, handled alerts, and ensured compliance with AML and regulatory standards while maintaining accuracy in a high-volume environment.
Customer support Representative (Foodpanda international campaign) at Mindbridge PVT LTD (2020-01 – 2022-01)
Provided customer support to international clients, handling queries related to orders, payments, and account issues. Delivered timely and effective solutions while maintaining high service standards, ensuring customer satisfaction, and managing cross-cultural communication in a fast-paced environment.
Area sales Manager at NPD PVT LTD (2018-01 – 2019-01)
Responsible for managing regional sales operations, leading and motivating the sales team, achieving sales targets, and building strong client relationships. Focused on identifying new business opportunities, monitoring performance, and driving overall sales growth within the assigned area.
IT internship at Daily Times (2020-01 – 2020-04)
Completed a 3-month internship providing IT support, assisting with system maintenance, troubleshooting technical issues, and supporting day-to-day operations to ensure smooth workflow.
BSCS in Computer Science – Virtual University Of Pakistan (2018-01)
Matriculation in Computer sciences – FG Fazaia secondary school, PAF Iqbal camp (2013-01 – 2015-01)
ICS – Garrison Boys Secondary School & Intermediate College (2015-01 – 2017-01)
