Ramis S D

Energetic Customer Service Representative with 2+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Customer Support Representative - Logic Strings

(2020-08 - 2022-02)

• Engaged in working with US campaigns
• Manage maximum volume of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Customer Support Executive - IBEX Global

(2019-02 - 2020-07)

• Respond to customers to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken
• Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers' requests
• Aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation

A Levels - Green Hall DHA Campus O Levels - Green Hall DHA Campus