Ramsha Akbar

Motivated hospitality professional seeking to enhance my skills and knowledge in reservations and revenue management, and to contribute to an organization by effectively leading team activities to achieve targeted goals.

Reservation Officer - Rumanza by Pearl Continental - DHA Multan

(2024-04 - 2026-08)

• Handled all reservation-related queries and bookings across multiple reservation portals, ensuring accurate and timely processing.
• Looking after the revenue department, monitoring room rates, availability, and inventory to support the hotel's revenue targets.
• Made reservations for guests based on their specific requirements and preferences.
• Responded promptly to guest enquiries regarding bookings, room types, and rates.
• Assisted and advised guests in selecting rooms suited to their needs.
• Communicated with guests verbally and via email to confirm and manage reservations.

MSc - Economics - Bahauddin Zakariya University, Multan (2021 - 2023)

B.A - Bahauddin Zakariya University, Multan (2020)

F.A - BISE Multan (2018)

Matric - BISE Multan (2015)