Umer Javed

Motivated professional seeking a challenging full-time position to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Committed to maintaining high productivity and efficiency while contributing to organizational success. Eager to apply skills and contribute to a dynamic team environment that values collaboration and innovation.

Reservation Officer - Ramada by Wyndham Islamabad - Islamabad, Pakistan

(2024-07 - 2024-12)

• Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
• Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
• Prepared daily reports on reservations activity for management review and analysis.
• Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
• Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
• Collaborated with team members to achieve department goals and maintain high levels of customer service.
• Trained new staff members on company procedures, software systems, and best practices for effective reservation management.

Reservation Executive - Shangrila Resort Skardu - Skardu, Gilgit-Baltistan, Pakistan

(2021-08 - 2022-11)

• Responded quickly to telephone, email, online and in-person requests to book or update services.
• Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
• Reduced booking errors with meticulous attention to detail and thorough verification procedures.
• Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
• Maximized revenue by turning simple inquiries into reservations.
• Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
• Increased customer satisfaction by efficiently managing reservation inquiries and bookings.

Management Trainee Officer - Pearl Continental Hotel Bhurban - Murree, Punjab, Pakistan

(2020-11 - 2021-06)

• Responded quickly to telephone, email, online and in-person requests to book or update services.
• Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
• Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
• Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
• Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
• Strengthened relationships with corporate clients, securing repeat business and referrals.

Graduate Diploma - Hospitality Management - COTHM College Bahawalpur (2020-04)

Diploma - Food And Beverages: Hospitality - COTHM College Bahawalpur (2019-08)

Diploma - Computer Hardware - Technical Training Institute Chishtian (2018-08)

Intermediate - Computer Science - Chishtian Science College (2017-09)

Matric - Computer Science - The Educators School (2015-07)