Sales Executive Intern - Giggle Private Ltd - Multan, Pakistan
(2018-10 - 2022-08)
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquires.
- Organize company files and created support system to decrease workload and increase productivity.
- Completed as many as numbers outbound calls each day to warm and cold leads.
- Manage customer expectation
Operation Manager - Indus Manpower Solution Pvt. Ltd - Lahore Pakistan
Developing and implementing operational policies and procedures to ensure efficient and effective operations.
- Improving systems, processes, and best practices.
- Managing day-to-day operations as well as the operations team and operations department.
- Ensuring that organizational processes remain legally compliant with regulations and standards.
- Maintaining and enforcing health and safety guidelines.
- Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
- Managing budgets, forecasting, and allocating resources to help meet business and strategic goals.
- Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives.
- Developing and maintaining good relationships with vendors and suppliers.
Operation Manager - Indus Manpower pvt. Ltd - Lahore Pakistan
- Monitoring and reviewing service levels, and negotiating with service providers on the cost and scope of changes.
- Ensuring that the service desk is involved in new initiatives.
- Handling conflict, stress, and difficult situations with professionalism and empathy.
- Communicating with customers, team members, and senior management.
- Tracking metrics like response times, customer satisfaction, and team productivity, and generating reports to identify areas for improvement.
- Hiring, training, and supervising support staff, and providing guidance and performance evaluation.
- Understanding customer needs and requirements, and providing excellent customer service
Support Manager - 3J Solutions - Lahore Pakistan
HR Executive
- Updating and maintaining core HR documents, including handbooks, policies, and contracts
- Ensuring labor law compliance and reporting
- Overseeing recruitment, from job postings to onboarding
- Supporting employee engagement, appraisals, and benefits communication
- Addressing staff concerns, conflicts, or complaints with professionalism and discretion
- Guiding junior HR staff and collaborating with department heads on people-related strategies
- Monitoring trends and recommending improvements in HR processes
Supervisor - Hico Ice-cream Company
- Plans employee shifts and work schedules
- Coordinates job assignments and cross-training between and within divisions
- Provides feedback on employee work performance
- Prepares reports and updates for upper management
- Organizes events that will make a positive impact on employees
- Supervises processes and ensure smooth operations
Operation Manager
- Manage departmental budgets, monitor expenses, and analyze financial data to improve overall profitability.
- Recruit, train, and mentor staff. Evaluate employee performance through key performance indicators (KPIs) and resolve workplace conflicts.
- Coordinate with different department heads (e.g., HR, IT, Finance) to ensure smooth communication and aligned company objectives.
- Establish quality assurance standards and ensure all business procedures comply with legal regulations and industry safety standards.
