Roshanay Arshad
Information Technology Graduate | Customer Support & Virtual Assistance | AI-Powered Solutions
About
Information Technology graduate who led an AI-powered mobile application from concept through delivery, designing, building, and testing a tool that helps citizens report civic issues quickly and easily. Skilled in requirements gathering, project coordination, quality testing, and clear client communication, with strong working knowledge of Excel, Word, PowerPoint, and CRM platforms. Fluent in English, reliable under deadlines, and a fast learner in new environments.
Seeking an entry-level, non-development role in customer support, virtual assistance, IT support, operations, banking, or AI-support functions, available on-site, hybrid, or remote — in Pakistan or internationally.
Experience
Project Lead — AI Civic Reporting Application - METS - Sahiwal, Pakistan
(2025-09 - 2026-07)
Project: Reportify — AI-powered mobile application for civic issue reporting
- Led end-to-end delivery of Reportify, an AI-powered mobile application that lets citizens easily report civic issues — such as damaged infrastructure, sanitation problems, and public safety concerns — directly from their phones.
- Owned the full project lifecycle, including requirements gathering, interface design, testing, and final delivery, coordinating tasks and meeting agreed timelines independently.
- Designed a simple, guided reporting flow so non-technical users could submit an issue and get a clear confirmation in just a few steps, improving accessibility for the community.
- Directed the integration of AI-based analysis to automatically categorize and prioritize reported issues, increasing the speed and accuracy of triage.
- Ran repeated rounds of testing to identify and resolve defects, strengthening stability and reliability ahead of release.
- Communicated progress and outcomes clearly to stakeholders, translating technical details into plain, actionable updates.
Education
BS - Information Technology - University of Sahiwal (2022-11 - 2026-08)
Intermediate - Pre-Medical - The Educators College (2020-10 - 2022-10)
Matriculation - Science - Pharos Foundation High School (2018-10 - 2020-10)
