Ruther Ford

Driven and versatile professional with a strong foundation in customer service, call center operations, and retail cash management. Holds a Bachelor's degree in English Literature with excellent bilingual communication skills in English and Urdu. Consistently recognized for accuracy, reliability, and a proactive attitude. Eager to leverage interpersonal, organizational, and administrative abilities to deliver outstanding results in an office environment.

Cashier at Five Star Bakers (2025 – 2025)

• Processed high volumes of daily transactions accurately using cash and card payment systems (POS).
• Maintained balanced cash registers with zero-error daily sales reconciliation.
• Delivered exceptional front-line customer service, resolving queries promptly and professionally.
• Ensured a clean, organized, and fully stocked checkout area to uphold store standards.

Call Center Agent at TGS Call Center (2023 – 2024)

• Managed a high volume of inbound and outbound calls, handling customer concerns with professionalism.
• Logged customer interactions accurately in the company CRM/database system.
• Collaborated cross-functionally with team members to consistently exceed daily KPIs and quality benchmarks.
• Developed advanced active listening, problem-solving, and conflict-resolution skills through direct engagement.

BS in English Literature – The Islamia University of Bahawalpur (2025)

FA (Intermediate) – Nice Degree College (2021)

Matriculation (SSC) – Government Boys High School (2019)