Senior DevOps Engineer at TransPerfect (2021-08 – 2026-06)
ReefReview product team — global SaaS document-reviewing platform. Contractor role.
- Managed deployment pipelines across 6 environments — local, dev, QA1, staging, and 3 independent production tenants — coordinating daily releases, smoke tests, and emergency hotfixes in real time alongside developers and QA engineers; owned the gate decision on every production push.
- Served as designated escalation engineer for production incidents — investigating and resolving complex infrastructure and application issues daily, performing root cause analysis, and producing daily, weekly, and monthly escalation reports circulated to management covering open incidents, resolutions, and outstanding risks.
- Daily environment responsibilities included setting up and verifying local environments, confirming dev and QA1 build integrity before promotion, coordinating pre-release validation, and managing hotfix deployments under time pressure in real-time coordination with developers and testers.
- Led Azure Virtual Desktop automation across West US 2 and West Europe covering 60+ AVDs — built end-to-end provisioning, lifecycle management, and daily usage tracking that pulls VM Start/Deallocate events from Azure Activity Logs, calculates runtime per session host, identifies Spot VM candidates, and updates a structured Excel tracker with daily and monthly summaries.
- Implemented AVD cost optimization through scheduled auto-shutdown and startup routines aligned to team time zones, Spot VM configuration on eligible workloads, and regular reviews of underutilized session hosts — materially reducing Azure compute spend.
- Built and maintained a master Ansible playbook for AVD fleet configuration covering secrets management, admin mount, Chocolatey package version management, and host pool role configuration across the entire fleet.
- Operated production AKS clusters running 15+ microservices with daily deployments via Azure DevOps pipelines — including pod-level debugging to diagnose document processing failures and MongoDB collection queries to trace data-level issues through the application stack.
- Deployed and operate a self-hosted Elasticsearch 9.x single-node cluster on Azure Ubuntu VM with Kibana for centralized log aggregation and incident forensics — integrated with Datadog dashboards and Site24x7 uptime monitoring across the full observability stack.
- Accelerated automation delivery using Claude Code and AI-assisted development tooling — converting manual runbooks into PowerShell and Python scripts for AVD lifecycle management, user provisioning/deprovisioning against Active Directory, and environment configuration tasks.
- Rolled out CrowdStrike Falcon EDR across Linux VMs in West Europe, East US 2 Dev, and QA1 resource groups with zero service disruption.
- Administered ManageEngine ServiceDesk Plus — automated escalation routing, SLA workflows, and priority-based notification templates via Business Rules and Custom Triggers.
- Maintained Redis HA clusters (3 master / 3 replica) supporting application caching in containerized production environments.
DevOps Engineer at Rebel Technologies (Polkalokr) (2021-05 – 2021-07)
Blockchain platform.
- Designed Jenkins (Groovy DSL) pipelines for blockchain application releases.
- Provisioned AWS infrastructure (EC2, S3, RDS, VPC) using CloudFormation; applied IAM least-privilege policies.
- Deployed Kubernetes workloads using Helm and Rancher; implemented zero-downtime deployment strategy.
Application Support Analyst at Contour Software (Constellation Software) (2020-12 – 2021-03)
- Provided L2/L3 technical support for enterprise software on Windows Server and Active Directory environments.
- Diagnosed and resolved application issues; coordinated with development teams on escalated tickets.
SysOps Administrator at IMANAMI Pakistan (2016-07 – 2020-11)
Enterprise identity and group-management product team.
- Architected and supported GroupID application deployments across hybrid customer environments.
- Created and maintained Windows Server, Active Directory, and Exchange lab environments for issue reproduction.
- Automated routine operational workflows; collaborated with QA and engineering on incident response and performance tuning.
