Saba Baloch

A dedicated, versatile, and results-oriented professional seeking a Training and Development position where I can utilize my communication, coaching, and customer service skills to enhance employee performance and organizational growth. Eager to contribute to consumer credit card operations, government projects, call center environments, and learning & development initiatives by delivering effective training programs, improving service quality, and fostering continuous learning

Governance – Trainer Manager - BOP

(2023-01)

• Conducted all Consumer product Training on a monthly/ Weekly basis
• Conducted motivational training for the Sales and other departments
• Keep Tracking Staff Attendance Daily
• Review Daily Complaints
• Conducted KYC/CDD/EDD reviews for high-risk clients and monitored suspicious transactions.
• Coordinates with FRMU
• Collaborated with regulators and auditors during compliance inspections and reviews.
• Developed internal policies, training programs, and awareness campaigns on AML and compliance risks.
• Implemented risk-based monitoring systems to detect unusual activity patterns.
• Conducted market research to identify emerging trends and customer needs, resulting in innovation or enhancement
• Coordinated with vendors and partners to enhance product value propositions
• Assisted in drafting product policies and ensuring compliance with industry regulations.
• Define and execute product strategies for credit card offerings, aligning with organizational goals and market demands.
• Collaborate with cross-functional teams, including IT, marketing, sales, and compliance, to deliver seamless product rollouts.
• Develop and implement promotional campaigns to drive credit card adoption and customer engagement.
• Collaborate with internal teams to address technical issues, ensuring minimal downtime for customers.
• BOP Audit, Compliance Framework, Policies, Standards, and Procedures.
• Monthly record of Imprest Account- related to office administration expenses.
• BAU decision-making processes and activities.
• Conducting all Soft Skills training sessions for the sales team and the Call Center.
• Proactively identifies emerging risks and assists the control team in resolving control gaps and issues, and helps in creating corrective action plans, inclusive of root cause identification and resolution.
• Partnering within Business teams to ensure a complete understanding of deliverables for outstanding milestones and ensure prompt escalations of issues.

Sales Governance & Trainer - UBL bank - Consumer

(2016-01 - 2019-12)

• Provide Customer support
• Conducted a Product Training Session on Visa and Master Credit, Ready Line, and Personal.
• Provided a guideline and motivation by which a sales organization was led to the strategy level.
• Ensured the achievement of agreed targets by developing and implementing a field sales plan for the assigned area.
• Properly coordinated with CS&Q for the customer satisfaction program.
• To increase the login rate and volume.
• Maintained the office decorum.
• Checked and evaluated the daily performance ofsales staff.
• Performed the mystery call shopping and vigilance calls.
• Monthly prepared the comp scan of different banks.
• To help the staff achieve the monthly target.
• Analyzed the monthly performance ofstaff.
• To employ customer satisfaction and management strategies.
• Handled front desk customer queries.
• Mentored and rewarded employees.
• Worked for non–performers through training and need assessment sessions.
• Conducted all Softskill training programs daily, weekly and monthly
• Conducted Product policy training for all old and newcomers.
• Evaluated training requirements for each division, consulting with department managers, HR and external resources.
• Designed training programs and professional development courses to facilitate

Business Development Officer - Bank Alfalah

(2013-01 - 2016-12)

• To performed monthly sales targets.
• To provide a resolution of customer problems.
• To maintain the customerspending transaction records.
• Developed product road maps based on maximum revenue opportunities.
• Conducted the In-house training session.
• Organized sales visits.
• Demonstrated and presented products.
• Established a new business.
• Maintained accurate records.
• Attended trade exhibitions, conferences and meetings.
• Reviewed sales performance.
• Negotiated contracts and packages.
• Aimed to achieve monthly or annual targets.

Personal Banking Officer - Faysal bank

(2012-01 - 2013-12)

• Conducted the In-house training session.
• Organized sales visits.
• Demonstrated and presented products.
• Established a new business.
• Maintained accurate records.
• Attended trade exhibitions, conferences and meetings.
• Reviewed sales performance.
• Negotiated contracts and packages.
• Aimed to achieve monthly or annual targets.

PhD - Communication - UCP (2022-01)

MPhil - Mass Communication - Superior University

MSC - Mass Communication - Garrison College

Bachelor - Army Public Garrison College Lahore Cantt

Intermediate - Army Public Garrison College Lahore Cantt

High School - F.G Girls High School Okara Cantt