Sabtain Abbas

Results-oriented Administration and Operations professional with 13+ years of experience in office administration, HR coordination, facility operations, team supervision, procurement, vendor coordination and escalation management. Experienced in attendance, employee records, HR support, payroll coordination, onboarding, asset/facility management and coordination with HR, Finance and management. MBA in Finance with strong leadership, communication, problem-solving and process-improvement skills.

Admin Manager at Master Tiles (2025-05 – Present)

• Managed daily office operations, administrative workflows and facility routines.
• Maintained physical/digital records and supported attendance, employee documentation and payroll coordination.
• Supported HR onboarding including workstation allocation, IT access and security badges.
• Coordinated HR activities including employee documentation, attendance follow-up and employee record management.
• Supported HR in maintaining personnel files, leave-related records and administrative documentation.
• Assisted management and HR in implementing company policies, SOPs and workplace compliance requirements.
• Implemented company policies, administrative SOPs and compliance standards.
• Supervised facility maintenance, utilities, workplace safety, assets and inventory audits.
• Coordinated vendors, procurement and service SLAs; achieved a reported 10% reduction in recurring administrative expenses.
• Supervised administrative assistants, receptionists, janitorial staff and security personnel.
• Managed administrative budgets, petty cash, expense approvals, utility bills and vendor invoices.

Administration & Operations at WARESA Group Ltd. (Deluxe Shoes & 5B Chemical) (2023-04 – 2024-11)

• Managed daily administrative and operational activities and supervised office support, security, housekeeping and facilities.
• Maintained attendance, employee-related documentation and administrative records, with HR/payroll coordination support.
• Supported HR coordination through attendance monitoring, employee documentation and maintenance of administrative records.
• Assisted with employee onboarding and coordination of workplace and administrative requirements.
• Managed procurement, quotations, vendors and office supplies; monitored assets, vehicles and maintenance.
• Coordinated with HR, Finance, management and external vendors and supported cost control and policy implementation.
• Resolved day-to-day administrative and operational issues to maintain smooth business operations.

Admin Executive / Administrative Support at Mindbridge (Jazz & Warid) (2022-12 – 2023-04)

• Provided administrative support; handled data entry, document preparation, filing and record maintenance.
• Supported HR-related administrative activities including employee documentation, attendance records and personnel file coordination.
• Assisted with onboarding coordination and preparation of administrative documents for new employees.
• Maintained confidential employee and office records and ensured proper filing and documentation.
• Coordinated with relevant departments to support smooth HR and administrative operations.
• Monitored office inventory and coordinated timely replenishment.

Senior Escalation Desk Executive at IBEX Global (Jazz & Warid) (2016-10 – 2022-12)

• Managed complex customer escalations and acted as a final escalation point for issue resolution.
• Collaborated with cross-functional teams to investigate root causes and implement lasting solutions.
• Analyzed escalation trends and recommended process improvements and service optimization.

Team Leader at JAZZ & WARID Telecom (Pvt.) Ltd. (2013-08 – 2016-09)

• Supervised customer service representatives and ensured timely resolution of customer issues.
• Managed phone, email and chat workflows and maintained accurate records for reporting and performance analysis.

Customer Support Executive at JAZZ & WARID Telecom (Pvt.) Ltd. (2012-06 – 2013-07)

• Handled customer inquiries, account/billing matters and service activation with a solution-oriented approach.
• Logged customer interactions accurately for quality monitoring and internal reporting.

MBA in Finance – Virtual University

B.Sc. in Physics, Mathematics & Statistics – University of the Punjab

F.Sc. in Pre-Engineering – Board of Education, Lahore

Matric in Science – Board of Education, Lahore