Sadaf Ghafoor
Experienced Project Coordinator and Customer Service Professional
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About
Experienced Project Coordinator and Customer Service Professional with over 10 years of experience in project coordination, banking, insurance, customer relationship management, sales, and administration. Skilled in stakeholder communication, project monitoring, customer support, and business operations.
Experience
Project Coordinator - United Engineers Pvt. Ltd
(2020-01 - 2022-12)
Coordinated projects, client communication, documentation, scheduling, budgeting support, risk analysis, and progress reporting.
Customer Care Representative - NIB Bank Pvt. Ltd
(2014-01 - 2015-12)
Managed customer services, account opening, complaint handling, and branch coordination.
Persistency Officer - Jubilee Life Insurance
(2013-01 - 2014-12)
Handled customer portfolios, renewals, policy servicing, and bank coordination.
Education
MBA - Marketing - Hamdard University (2007-01 - 2009-12)
Diploma - English - Numl University-Islamabad (2008-01 - 2008-12)
