Sadam Khalid

To work in a dynamic organization that provides me an opportunity to contribute my skills and abilities in accomplishing the organizational as well personal goal.

Cold Email Outreach Specialist - Self-Employed / Freelancer - Rawalpindi, Pakistan

(2024-01)

• Strategically set up and managed high-performance cold email outreach campaigns using Instantily.ai for Gmail and Outlook.
• Expertly configured MX, SPF, DKIM, and DMARC records to ensure maximum email authentication and deliverability.
• Developed and warmed up custom tracking domains, integrating accounts via SMTP/IMAP for seamless operations.
• Achieved 100% inbox placement with 0% spam rate, ensuring optimal campaign effectiveness.
• Continuously monitored, analyzed, and optimized campaigns for performance, compliance, and conversion.
• Implemented advanced segmentation and personalization strategies to maximize engagement and lead conversion.

Packing Worker - Frito Lays Pvt. Ltd. - Islamabad, Pakistan

(2023-01 - 2024-12)

• Operated packaging machines to pack chips and snack products according to company standards.
• Checked product quality, weight, and sealing before final packing.
• Ensured hygienic and clean working area following food safety rules.
• Labeled, sealed, and arranged finished products in cartons and pallets.
• Assisted in loading and unloading materials for daily production.
• Reported any damaged or defective products to the supervisor.
• Worked efficiently to meet daily production and packing targets.
• Maintained teamwork and followed safety guidelines in the factory.

Team Leader - Sarmaya Microfinance (PVT) Ltd - Islamabad, Pakistan

(2022-01 - 2023-12)

• Be in charge of running and managing the call center daily.
• Set targets for all other call center agents to meet up with.
• Understand all organization's products, services, procedures and guidelines and communicate same to all team members.
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
• Conduct regular review of all call center agents performance and organize training sessions for under performers.

Call Center Agent - Sarmaya Microfinance (PVT) Ltd - Islamabad, Pakistan

(2020-01 - 2021-12)

• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Make relevant notes from customer interactions.
• Follow-up on customer calls.
• Prepare reports and analyze available data.

B.COM - Bachelor of Commerce - Allama Iqbal Open University Islamabad (2022-10-15)

I.COM - Inter of Commerce - Allama Iqbal Open University Islamabad (2020-12-17 - 2022-09-17)

Matriculation - Matriculation - Board Of Intermediate & Secondary Education (2014-04-05 - 2016-04-05)