Cold Email Outreach Specialist - Self-Employed / Freelancer - Rawalpindi, Pakistan
(2024-01)
- Strategically set up and managed high-performance cold email outreach campaigns using Instantily.ai for Gmail and Outlook.
- Expertly configured MX, SPF, DKIM, and DMARC records to ensure maximum email authentication and deliverability.
- Developed and warmed up custom tracking domains, integrating accounts via SMTP/IMAP for seamless operations.
- Achieved 100% inbox placement with 0% spam rate, ensuring optimal campaign effectiveness.
- Continuously monitored, analyzed, and optimized campaigns for performance, compliance, and conversion.
- Implemented advanced segmentation and personalization strategies to maximize engagement and lead conversion.
Packing Worker - Frito Lays Pvt. Ltd. - Islamabad, Pakistan
(2023-01 - 2024-12)
- Operated packaging machines to pack chips and snack products according to company standards.
- Checked product quality, weight, and sealing before final packing.
- Ensured hygienic and clean working area following food safety rules.
- Labeled, sealed, and arranged finished products in cartons and pallets.
- Assisted in loading and unloading materials for daily production.
- Reported any damaged or defective products to the supervisor.
- Worked efficiently to meet daily production and packing targets.
- Maintained teamwork and followed safety guidelines in the factory.
Team Leader - Sarmaya Microfinance (PVT) Ltd - Islamabad, Pakistan
(2022-01 - 2023-12)
- Be in charge of running and managing the call center daily.
- Set targets for all other call center agents to meet up with.
- Understand all organization's products, services, procedures and guidelines and communicate same to all team members.
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
- Conduct regular review of all call center agents performance and organize training sessions for under performers.
Call Center Agent - Sarmaya Microfinance (PVT) Ltd - Islamabad, Pakistan
(2020-01 - 2021-12)
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Make relevant notes from customer interactions.
- Follow-up on customer calls.
- Prepare reports and analyze available data.
