Saeed Ullah

Customer-focused and results-oriented professional with strong communication, interpersonal, problem-solving, and relationship management skills. Capable of understanding customer needs, handling queries and concerns, resolving issues efficiently, and building strong, long-term customer relationships. Committed to delivering excellent customer service while supporting business objectives, maintaining professional standards, and ensuring compliance with organizational policies and regulatory requirements.

Adaptable, proactive, and committed to achieving organizational goals through a professional approach and a strong focus on customer satisfaction.

Call Center Representative at International Call Center Canada (2017-01 – 2018-12)

• Handled inbound and outbound customer calls professionally.
• Resolved internet connectivity and service-related issues.
• Responded to customer inquiries and complaints.
• Escalated complex issues to relevant departments.
• Maintained customer records and achieved quality targets.
• Worked efficiently under pressure and rotational shifts.

Shopify Developer at High Street Pakistan (2024-02 – 2026-04)

• Developed and maintained Shopify stores based on client requirements and business needs.
• Managed product listings, collections, inventory, and payment gateway configurations.
• Collaborated with clients to understand project requirements and provide effective solutions.
• Maintained clear and professional communication with clients throughout project execution.

Online Quran Teacher at Freelance (2020-01 – Present)

• Conducted online Quran classes for students from diverse age groups and backgrounds.
• Built strong relationships with students and parents through professional and respectful communication.
• Demonstrated excellent interpersonal, communication, and time management skills while handling multiple students.

Bachelor of Software Engineering in Software Engineering – Iqra University

Intermediate – Board Of Intermediate Education

Matriculation – Board of Secondary Education Karachi