Saith Muhammad Umer Rafique

A dedicated Business Administration professional with strong experience in shift operations, logistics management, and conflict resolution. Seeking a challenging position where I can utilize my strategic planning, staff management, and team leadership skills to optimize operational efficiency and enhance organizational performance.

Operations Shift Supervisor - PostEx - Lahore

(2024-09)

• Supervised daily operations ensuring adherence to company policies and operational standards.
• Coordinated shift schedules and delegated tasks to optimize team productivity and operational flow.
• Implemented safety and quality control procedures, ensuring compliance with regulatory standards.
• Liaised with departmental supervisors to streamline processes and enhance cross-functional collaboration.
• Monitored shift performance metrics to identify bottlenecks and implement remedial actions.
• Conducted performance reviews and provided coaching to foster professional development.

IR (Issue Resolutions Executive) - PostEx - Lahore

(2023-12 - 2024-09)

• Led a team in managing and resolving customer complaints to ensure high satisfaction and retention.
• Developed issue resolution protocols that reduced average complaint handling time by 30%.
• Conducted root cause analysis to proactively address recurring issues.
• Trained and mentored junior team members on conflict resolution and customer service best practices.

Debriefing Officer - PostEx - Lahore

(2023-09 - 2023-12)

• Conducted thorough debriefing sessions to gather accurate reports on daily operations and incidents.
• Analyzed debriefed information to identify operational challenges and recommend improvements.
• Supervised documentation and secure handling of sensitive information.

Sales Associate - Cakes & Bakes Pakistan

(2023-07 - 2023-09)

• Achieved monthly sales targets consistently through effective sales strategies.
• Solved customer challenges utilizing suggestive selling techniques to drive sales.

BBA (Hons) - University of Education, Lahore (2023-01 - 2026-12)

I.COM - Accounting - Govt Shalimar College, Lahore (2020-02 - 2022-04)

Matriculation - Govt High School Tajpura, Lahore (2018-02 - 2019-04)