Sajjal Sarfraz

Motivated and customer-focused professional with practical experience in customer communication, client dealing, people management and teaching, along with formal training in computer operations. Currently pursuing BS Medical Laboratory Technology from Riphah International University. Confident in communicating with people from different backgrounds, understanding customer needs, handling queries professionally and working responsibly in a team environment.

Seeking to build a long-term career in Islamic Banking and Customer Relationship Management and contribute as a Rural Banking Officer.

Customer Service / Call Center Representative

• Communicated with customers professionally and effectively.
• Handled customer queries and concerns with patience and professionalism.
• Built positive customer relationships through clear and respectful communication.
• Worked in a fast-paced, customer-focused environment.
• Developed strong listening, problem-solving and interpersonal skills.
• Maintained professionalism while dealing with different types of customers.

Teacher

1 Year 6 Months

• Communicated effectively with students and parents.
• Managed people with different personalities and needs.
• Maintained a professional and organized learning environment.
• Planned and managed daily responsibilities efficiently.
• Developed strong leadership, communication and people-management skills.
• Handled challenging situations calmly and professionally.

BS Medical Laboratory Technology (BS MLT) - Medical Laboratory Technology - Riphah International University

F.Sc. Pre-Medical - Pre-Medical - Board of Intermediate & Secondary Education, Lahore

Matriculation - Federal Board