Salman Hafeez
E-COMMERCE OPERATIONS • CUSTOMER SUPPORT • VIRTUAL ASSISTANCE
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About
Result-driven E-commerce Operator with hands-on experience managing self-run online storefronts on Shopify and Daraz since 2022. Expert in handling bilingual customer workflows with smooth English/Urdu code-switching to resolve account, billing, and product issues. Proven track record in de-escalating customer complaints, managing end-to-end return/refund lifecycles, and keeping accurate data records.
Highly adaptable, possessing a strong phone/chat demeanor and a rapid 35–40 WPM typing speed, seeking a fast-paced Customer Support role.
Experience
E-commerce Store Operator — Shopify & Daraz - Self-Employed
(2022)
- Managed daily inbound communication in both English and Urdu, resolving diverse billing, service, and product setup queries.
- Completed proper verification steps before updating or discussing order details with customers to guarantee secure handling.
- Successfully de-escalated intense delivery disputes and log customer feedback accurately for immediate backend process review.
- Oversaw full customer return and refund lifecycles according to store protocols while meeting quality and turnaround metrics.
- Maintained comprehensive store records, accurately updating product details, inventory changes, and historical order details.
Education
Intermediate (Class 12) — In Progress - Punjab Group of Colleges, Khanpur
